Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage housing repair requests and ensure timely resolutions for residents.
- Company: Nottinghill Genesis is a leading housing provider dedicated to quality living experiences.
- Benefits: Competitive pay at £14.48 per hour with a structured 5-week rota.
- Why this job: Join a dynamic team focused on customer satisfaction and impactful community service.
- Qualifications: Experience in housing repairs is a plus, but not essential; eagerness to learn is key.
- Other info: This is an office-based role with no remote work options.
Nottinghill Genesis are looking for 2 Housing Repairs Administrators to start ASAPworking out of both their Kingcross office and Hammersmith Officer. This will be on a 5 week rota – 3 at hammersmith and 2 at kings cross. Monday to Friday 9am to 5pm. This is an office based role so NO WORKING FROM HOME.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
The expectations that workers will action repairs request with urgency to ensure things get fixed quickly.
Be meticulous when reviewing and accepting quotes.
Check if the costs from contractors are reasonable.
Confirm that the repair work done matches what was supposed to be done before paying for it.
Be proactive doing what you can to prevent these repairs from getting stuck, ensuring each repair is finished quickly and well.
Keep both internal and external customers informed about what you\’re doing and when it will get done.
Answer questions whether online or in person ensuring that you record everything on Workwise.
Ensure that our residents have a good experience with their repairs.
Understand what customers and colleagues need for repairs and do your best to deliver that.
Do your best to triage/diagnose all repairs to the best of your ability – this will help to prioritise repairs that need serious attention, allocating the right resources, being as cost effective as possible, enhancing customer satisfaction.
Analyse quotes/ variation orders and invoices, verifying costs and works by using the Schedule of Rates (SOR) liaising with appropriate person of authority if approval required.
Investigate the cause and ascertain if a repair should be a recalled or closed down, liaising with all parties concerned
Ideally applicants would have Housing Repairs experience but not essential and must be able to start on ASAP.
Pay rate is £14.48 per hour
Please forward you most recent CV to (url removed)
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy
Housing Repairs Administrator employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Administrator
✨Tip Number 1
Familiarise yourself with the specific processes and systems used in housing repairs administration. Understanding tools like Workwise and the Schedule of Rates (SOR) will give you an edge during interviews, as you'll be able to demonstrate your knowledge of the role's requirements.
✨Tip Number 2
Showcase your ability to handle customer interactions effectively. Prepare examples of how you've managed customer queries or complaints in the past, as this role requires excellent communication skills and a focus on customer satisfaction.
✨Tip Number 3
Highlight any experience you have with cost analysis or budget management. Being able to discuss how you've previously assessed quotes or invoices will demonstrate your attention to detail and financial acumen, which are crucial for this position.
✨Tip Number 4
Prepare to discuss your proactive approach to problem-solving. Think of instances where you've successfully triaged issues or prevented delays in projects, as this will align well with the expectations of ensuring repairs are completed quickly and efficiently.
We think you need these skills to ace Housing Repairs Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and expectations of a Housing Repairs Administrator. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Targeted CV: Ensure your CV is up-to-date and specifically tailored for this role. Emphasise any relevant experience in housing repairs or administration, and include examples of how you've successfully managed similar tasks in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your understanding of the urgency required in handling repair requests and how you can contribute to enhancing customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Eden Brown
✨Show Your Attention to Detail
As a Housing Repairs Administrator, being meticulous is key. During the interview, highlight your ability to review and accept quotes carefully. Share examples of how you've ensured accuracy in past roles.
✨Demonstrate Proactivity
The role requires a proactive approach to prevent repairs from getting stuck. Discuss instances where you've taken initiative to resolve issues quickly and efficiently, showcasing your problem-solving skills.
✨Communicate Effectively
Keeping both internal and external customers informed is crucial. Prepare to discuss how you’ve maintained clear communication in previous positions, whether through face-to-face interactions or digital platforms.
✨Understand the Importance of Customer Experience
The job focuses on ensuring residents have a good experience with their repairs. Be ready to talk about how you've prioritised customer satisfaction in your past roles and how you plan to do so in this position.
