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- Tasks: Be the first point of contact for customers, providing advice and assistance on housing queries.
- Company: Join a leading housing organisation dedicated to outstanding customer service.
- Benefits: Enjoy hybrid working after training and receive all necessary equipment.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: No prior experience needed; just bring your motivation and communication skills!
- Other info: Work weekends only, with potential for a permanent role based on performance.
A leading housing organisation is looking for up to 2 Call Centre Officers to work Saturday and Sunday from 1pm till 10pm based in a busy contact centre in Chelmsford to start ASAP As one of our Customer Service Advisors you\’ll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you\’ll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers. The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service. No previous housing experience or knowledge is necessary – we\’ll teach you all that! We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today Hours to be worked: (Saturday and Sunday ONLY) 1pm – 10pm Hybrid working once training has successfully been completed Training:2 weeks in office based Length of Employment: Indeterminate, but no plans for the employment to expire, good likelihood of future permanent role providing the right behaviours and performance demonstrated. Resources: All equipment provided. Parking:None available Pay rate is £15.93 PAYE per hour Feel free to contact Ashley Diamond on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy
Customer Service Advisor (WEEKENDS ONLY 1PM TILL 10PM) employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (WEEKENDS ONLY 1PM TILL 10PM)
✨Tip Number 1
Familiarise yourself with common housing queries and customer service scenarios. This will help you feel more confident during the interview and demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you articulate your thoughts clearly and improve your problem-solving abilities under pressure.
✨Tip Number 3
Research the company’s values and mission statement. Understanding their focus on customer service will allow you to align your responses during the interview with what they are looking for in a candidate.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially since this role is specifically for weekends. Highlighting your commitment to working these hours can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor (WEEKENDS ONLY 1PM TILL 10PM)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, ability to work under pressure, and any experience with multi-tasking.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your motivation to provide excellent customer service and how you can contribute to the team. Be sure to address your flexibility and proactive approach.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eden Brown
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share examples of how you've provided excellent service in the past. Highlight your communication skills and any experience you have in resolving issues for customers.
✨Demonstrate Problem-Solving Abilities
The job requires strong problem-solving skills, so think of specific situations where you've successfully tackled challenges. Be ready to explain your thought process and how you arrived at a solution.
✨Emphasise Your Ability to Multi-Task
Working in a busy contact centre means you'll need to juggle multiple tasks. Prepare to discuss how you manage your time and prioritise tasks effectively, especially in high-pressure situations.
✨Express Your Willingness to Learn
Since no previous housing experience is necessary, convey your eagerness to learn new systems and processes. Share examples of how you've quickly adapted to new roles or technologies in the past.
