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- Tasks: Be the first point of contact for customers, providing advice and assistance on housing queries.
- Company: Join a leading housing organisation dedicated to outstanding customer service.
- Benefits: Enjoy flexible hours, comprehensive training, and all necessary equipment provided.
- Why this job: Thrive in a fast-paced environment while making a real difference for customers.
- Qualifications: No prior experience needed; just bring your motivation and communication skills!
- Other info: Potential for permanent role based on performance; various shift patterns available.
A leading housing organisation is looking for up to 6 Call Centre Officers to work either Monday till Friday (35 hours per week) with 1 hr break or Monday to Friday to be based in a busy contact centre in Chelmsford to start ASAP As one of our Customer Service Advisors you\’ll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you\’ll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers. The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service. No previous housing experience or knowledge is necessary – we\’ll teach you all that! We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today Hours to be worked: (Full Time) 8:00 – 16:00, 08:30 – 16:30, 09:00 – 17:00, 09:30 – 17:30, and 10:00 – 18:00 CSAs are rotated through different shift patterns as required Training:2 weeks in office based Length of Employment: Indeterminate, but no plans for the employment to expire, good likelihood of future permanent role providing the right behaviours and performance demonstrated. Resources: All equipment provided. Parking:None available Pay rate is £14.48 PAYE per hour Feel free to contact Ashley Diamond on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy
Customer Service Advisor (Call Centre) x6 employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Call Centre) x6
✨Tip Number 1
Familiarise yourself with common housing queries and customer service scenarios. This will help you feel more confident during the interview and demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you articulate your thoughts clearly and improve your ability to handle various customer interactions.
✨Tip Number 3
Research the company’s values and mission statement. Understanding their focus on customer service will allow you to align your responses during the interview with what they are looking for in a candidate.
✨Tip Number 4
Be prepared to discuss how you handle pressure and multi-tasking. Think of specific examples from your past experiences that showcase your ability to thrive in a fast-paced environment, as this is crucial for the role.
We think you need these skills to ace Customer Service Advisor (Call Centre) x6
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, ability to multi-task, and any experience working in fast-paced environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and your willingness to learn new systems and processes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eden Brown
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll need to demonstrate excellent communication skills. During the interview, practice clear and concise responses, and be prepared to discuss how you've effectively communicated in past roles or situations.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Be ready to share examples of how you've tackled challenges in previous jobs or scenarios. Think about specific instances where you resolved customer issues or improved a process.
✨Emphasise Your Ability to Multi-Task
In a busy contact centre, multi-tasking is key. Highlight any experiences where you've successfully managed multiple tasks at once, whether in a work setting or during your studies. This will show that you can thrive under pressure.
✨Express Your Commitment to Customer Service
Make it clear that you put the customer at the heart of everything you do. Share your passion for providing outstanding service and any relevant experiences that illustrate your dedication to helping others.
