At a Glance
- Tasks: Lead media handling and resident communications during a critical relocation project.
- Company: Dynamic housing association focused on community safety and support.
- Benefits: Competitive daily rate, hybrid working, and impactful role in crisis management.
- Other info: Join a collaborative team dedicated to inclusive and effective communication.
- Why this job: Make a real difference in residents' lives while enhancing your crisis communication skills.
- Qualifications: Experience in crisis communications and strong writing skills are essential.
The predicted salary is between 58000 - 73000 £ per year.
We are looking for an experienced Communications Manager to lead both media handling and resident communications following the temporary relocation of several hundred households from estates due to building safety concerns. Reporting to the Head of External Communications and embedded with operational and building safety teams, you will manage media interest, protect organisational reputation and deliver clear, empathetic and consistent communications for residents across multiple channels.
Key responsibilities
- Act as day-to-day media lead on this issue, handling enquiries, statements and reactive press activity
- Develop and deliver a proactive media and stakeholder communications plan
- Support senior leaders with media briefings, Q&As and reputational advice
- Deliver a multi-channel resident communications strategy for relocated households
- Produce weekly resident updates and maintain clear, accurate FAQs
- Monitor media coverage, resident sentiment and emerging risks
- Plan and deliver engagement events and brief executives attending them
- Create accessible communications across digital, print, social and video
- Work closely with operational teams to ensure consistent messages internally and externally
About you
- Proven experience in crisis communications and media relations
- Strong track record handling sensitive housing, safety or public-interest issues would be a bonus but is not essential
- Excellent judgement and ability to balance reputational risk with transparency
- Skilled writer able to produce both press-ready and resident-focused content
- Calm under pressure, proactive and highly collaborative
- Strong commitment to inclusive, resident-centred communications
This is a high-impact role where your work will directly influence resident confidence, media narratives and organisational reputation during a complex and long-term incident.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Communications Manager - Crisis Comms employer: Eden Brown
Eden Brown is an exceptional employer, offering a dynamic work environment in North London that prioritises inclusivity and employee growth. With a strong commitment to transparent and empathetic communications, employees are empowered to make a meaningful impact during critical situations, while enjoying the flexibility of a hybrid working model. The company fosters a collaborative culture, providing opportunities for professional development and engagement with senior leaders, making it an ideal place for those seeking rewarding and purposeful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Manager - Crisis Comms
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and communications sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your crisis communication successes. Include examples of media handling, resident communications, and any proactive strategies you've implemented. This will give you an edge when discussing your experience.
✨Tip Number 3
Prepare for interviews by anticipating questions related to crisis management and media relations. Think of specific scenarios where you’ve demonstrated your skills. Practising your responses will help you stay calm and collected during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure to submit your application directly for the best chance at landing that role.
We think you need these skills to ace Communications Manager - Crisis Comms
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Communications Manager role. Highlight your experience in crisis communications and media relations, as well as any relevant projects you've worked on that align with the job description.
Showcase Your Writing Skills:Since this role requires strong writing abilities, include examples of your work that demonstrate your knack for producing clear and engaging content. Whether it's press releases or resident updates, let us see your best stuff!
Be Personable and Empathetic:In your application, convey your understanding of the importance of resident-centred communications. Share any experiences where you’ve successfully managed sensitive issues, showing us your calmness under pressure and commitment to inclusivity.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this impactful role. Don’t miss out on the chance to make a difference!
How to prepare for a job interview at Eden Brown
✨Know Your Crisis Comms Inside Out
Make sure you brush up on your crisis communications knowledge. Familiarise yourself with recent case studies, especially those related to housing and safety issues. This will help you demonstrate your expertise and show that you understand the nuances of the role.
✨Prepare for Media Handling Scenarios
Think about potential media scenarios you might face in this role. Prepare responses for tricky questions or situations that could arise. Practising these will help you feel more confident and ready to tackle any curveballs during the interview.
✨Showcase Your Writing Skills
Since strong writing is key for this position, bring examples of your previous work. Whether it’s press releases, resident updates, or social media posts, having tangible evidence of your writing prowess will impress the interviewers and highlight your suitability for the role.
✨Emphasise Collaboration and Empathy
This role requires a calm and collaborative approach, especially when dealing with sensitive issues. Be prepared to discuss how you've worked with teams in high-pressure situations and how you prioritise empathy in your communications. This will show that you’re not just skilled, but also a great fit for their culture.
