At a Glance
- Tasks: Support students with advice on wellbeing, financial aid, and college services.
- Company: Join a well-established Further Education College in West Yorkshire.
- Benefits: Competitive pay, full-time hours, and a chance to make a difference.
- Other info: Temporary role with potential for impactful career growth.
- Why this job: Be the first point of contact for students and help them thrive.
- Qualifications: Level 3 qualification and experience in customer service or student support.
The predicted salary is between 29340 - 35860 £ per year.
- Role: Student Services Officer
- Type: Temporary - Full Time
Eden Brown Education is recruiting for a Student Services Officer on behalf of a well-established Further Education College in West Yorkshire.
This is an excellent opportunity for an experienced student support, welfare, customer service or administration professional to join a busy Student Services team and make a positive impact on students educational journeys.
This is a temporary full time role to start asap until the end of October initially.
As the first point of contact for students, you will provide high-quality information, advice and guidance on a range of topics including wellbeing, financial support, safeguarding, learner support funds and access to college services.
You will play a key role in ensuring students receive timely support and are referred to the appropriate internal and external services when required.
Key Responsibilities
- Act as a welcoming first point of contact for student enquiries.
- Provide advice and guidance on student welfare, wellbeing, financial support and support services.
- Assess and process learner support fund and bursary applications.
- Support vulnerable students and identify safeguarding concerns, making referrals where appropriate.
- Maintain accurate records and ensure compliance with funding and data protection requirements.
- Liaise with curriculum teams, support services and external agencies to ensure students receive the support they need.
- Assist at enrolment events, open days and other student-facing activities.
Requirements
- Level 3 qualification or above.
- Experience working in a customer-focused, student support, welfare or advisory environment.
- Strong administrative, IT and communication skills.
- Experience supporting vulnerable individuals or those facing barriers to engagement.
- Ability to handle sensitive situations with professionalism, empathy and discretion.
- Experience working with databases, spreadsheets and management information systems.
- Previous experience within Further Education, Higher Education, student finance or learner support services would be advantageous.
- Candidates must also have a current DBS
If this role could be of interest to you please contact Callum Boyle on (phone number removed) or
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed).
Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of n GAGE Specialist Recruitment Limited T/A n GAGE Talent.
Please consider the environment before printing this e-mail.
This message is intended solely for the addressee and may contain confidential information.
If you have received this message in error, please send it back to us, and immediately and permanently delete it.
Do not use, copy or disclose the information contained in this message or in any attachment.
We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free
Student Services Officer employer: Eden Brown Synergy
Gateshead Council is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As part of the Independent Living Service, you will have the opportunity to lead a dedicated team while making a meaningful impact in the community. With competitive pay rates and a commitment to quality assurance, this role provides a rewarding environment for professional growth in a vibrant local authority setting.
