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For Companies At a Glance
- Tasks: Provide tech support to students and staff, troubleshoot issues, and manage IT projects.
- Company: A leading Further Education College in West Yorkshire with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Join a dynamic team and make a difference in the educational tech landscape.
- Qualifications: Level 3 qualification in IT or relevant experience; customer service skills are essential.
- Other info: Opportunity for career growth and ongoing professional development.
The predicted salary is between 26000 - 28000 £ per year.
Full‑time permanent role to start ASAP. Seeking an experienced Desktop Engineer to serve as the first point of contact for end users seeking technical assistance over the phone or email at a Further Education College in West Yorkshire. Provide timely support to staff and students, install and deploy hardware and software, and log jobs in a timely manner. Focus on supporting business, curriculum staff and key IT systems, hardware and infrastructure across the college.
Key Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Undertake allocated work without supervision or regular technical support.
- Act as a team member and be fully committed to a team approach.
- Deliver operational systems or small new project developments.
- Responsible for physical security of equipment appropriate to their assigned authority.
- Plan and manage small‑size IT projects.
- Undertake procurement exercises for required services and/or equipment and engage in technical evaluations.
- Ensure customer satisfaction with your work.
- Show a good understanding of your work area, providing advice on best practices.
- Build effective working relationships with staff at all levels and collaborate to explore new ways of exploiting the ICT infrastructure to meet business needs.
- Resolve problems with, and advise on change requests to, the ICT infrastructure.
- Recommend and promote the application and continual development of technologies to improve service delivery.
- Maintain and support desktops, laptops and peripherals across the college.
- Use the SCCM imaging system to re‑image machines and deploy software across the entire estate.
Experience / Qualifications Needed
- Level 3 qualification in a related discipline, or evidence of substantial professional practice at a similar level.
- Evidence of ongoing professional development in the area of work, with the ability to demonstrate how this has been applied in the workplace.
- Service Management qualification, ideally ITIL.
- SCCM experience is desirable but not essential.
- Relevant experience in a similar environment/industry, preferably within an educational establishment.
- Technical knowledge suitable to provide effective user support in the field of IT infrastructure.
- Demonstrate experience as the first point of contact for customers seeking technical assistance over the phone or email.
Candidates will also need a DBS. If you do not have one, Eden Brown can arrange one on your behalf.
Eden Brown Synergy is an equal opportunities employer.
Desktop Engineer in Sheffield employer: Eden Brown Synergy
Contact Detail:
Eden Brown Synergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you’d handle real-life scenarios. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your passion for tech! When chatting with potential employers, share your experiences and any cool projects you've worked on. Let them know you’re not just about the job, but about making a difference in the IT landscape.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Desktop Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Desktop Engineer. Use keywords from the job description to show that you understand what we're looking for and how your skills match up.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and explain why you're the perfect fit for our team. Don't forget to mention any specific experiences that relate to the role.
Showcase Your Technical Skills: Since this role involves troubleshooting and supporting users, be sure to list your technical skills clearly. Mention any experience with SCCM or similar tools, as well as your approach to problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Eden Brown Synergy
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support and troubleshooting. Be ready to discuss your experience with hardware, software, and any specific tools like SCCM. This will show that you're not just familiar with the basics but can handle real-world issues.
✨Practice Your Communication Skills
As a Desktop Engineer, you'll be the first point of contact for users needing help. Practise explaining technical concepts in simple terms. You might even want to role-play common scenarios with a friend to get comfortable with how you communicate solutions.
✨Show Your Team Spirit
This role emphasises teamwork, so be prepared to talk about your experiences working collaboratively. Think of examples where you've contributed to a team project or helped colleagues solve problems. Highlighting your ability to work well with others will make you stand out.
✨Demonstrate Your Problem-Solving Skills
Be ready to share specific examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your thought process and how you approach problem-solving.
