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For Companies At a Glance
- Tasks: Provide 2nd line IT support and resolve tech issues for over 1000 colleagues.
- Company: Join a large, dynamic company in the heart of Norwich City Centre.
- Benefits: Earn £19.50 PAYE or £25.13 Umbrella per hour plus holiday pay.
- Why this job: Make a real difference by enhancing user experience in a corporate environment.
- Qualifications: Experience in IT support, customer service, and technical troubleshooting required.
- Other info: Full-time role with excellent opportunities for growth and collaboration.
The predicted salary is between 40000 - 60000 £ per year.
Job Description
Eden Brown Synergy are working with a large company based in Norwich City Centre who are looking for an experienced Deskside Support Technician (2nd line) for 3 months.
The role is full time, to start ASAP and paying £19.50 PAYE + holiday pay or £25.13 Umbrella per hour.
The role is 5 days a week on site (no home working)
Purpose of the Role
Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and departments to offer the best possible service.
- Providing 2nd line support in a corporate environment
- Excellent customer facing skills and telephone manner
- Answers to queries and fulfil requests via phone, email and face to face in a timely manner.
- Supporting both on-site and field-based staff.
- Supporting project work.
Duties & Responsibilities
- Management of stock
- Issuing of hardware and handover
- To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face
- Providing on-site support
- Work with wider team to offer ideas to improve service/user experience
Skills required
- Office 365 configuration and troubleshooting
- Windows 10
- Azure/Intunes
- Active directory administration
- Ticketing system (Assyst/service now)
- Dell laptop and desktop warranty process
- Mobile device support and admin
- Incident Management
- Good Understanding of ITIL
- Proven trouble shooting skills.
Experience required
- Working in a high-pressure customer service environment.
- Technical IT skills/knowledge/ background.
- Experience in multi-culture working.
- Working in IT in a financial services context.
- Microsoft Teams
Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice.
Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily.
Thank you
Charlotte Townend
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Deskside IT Support Technician employer: Eden Brown Synergy
Contact Detail:
Eden Brown Synergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside IT Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Norwich. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have a lead on that perfect Deskside IT Support Technician role!
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing top-notch support, practice your communication techniques. Role-play with a friend or family member to nail that friendly and professional phone manner.
✨Tip Number 3
Get familiar with the tools of the trade. Make sure you're comfortable with Office 365, Windows 10, and ticketing systems like Assyst or ServiceNow. The more you know, the more confident you'll feel during interviews!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help!
We think you need these skills to ace Deskside IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the specific skills and experiences that match the Deskside IT Support Technician role. We want to see your technical know-how, especially with Office 365 and Windows 10, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share examples of your customer service experience and how you've tackled IT issues in the past. We love a good story!
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to showcase your excellent customer-facing skills. We need someone who can communicate effectively, so highlight any relevant experiences where you’ve excelled in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Eden Brown Synergy
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Office 365, Windows 10, and Azure/Intune. Be ready to discuss your troubleshooting methods and any past experiences where you resolved complex IT issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with colleagues, practice how you communicate. Think of examples where you've provided excellent customer service, whether over the phone, via email, or face-to-face. A friendly and professional manner can really set you apart.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL is crucial for this position. Brush up on incident management and how it applies to deskside support. Be prepared to discuss how you've implemented ITIL principles in previous roles to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a high-pressure support request. Think through how you'd approach these scenarios, focusing on your problem-solving skills and teamwork. This will show you're ready for the fast-paced environment.
