Customer Service Officer (IT)

IT Customer Service Analyst – York City Centre

Do you have a passion for Customer Service, technology and want to start a career in IT? This is an exciting IT Support role that comes with full training and progression for the right candidate!

The role includes answering contacts from internal colleagues and remotely performing fixes and tasks for a wide range of IT related issues and requests. There will be an opportunity to grow and develop your skills through additional responsibilities with the potential to secure permanency.

The Role:

This company is committed to providing a first-class service. They think, talk and act \”customer\”, not tickets – You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes.

The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.

This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.

You don\’t need bags of experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable.

Skills & Knowledge:

• Excellent customer service
• Communication skills (both verbal and written) essential
• Have a genuine interest in working in the IT sector
• Technical knowledge desirable
• Attention to detail and accuracy essential
• Appetite to learn and problem solve
• Reliability is key

Working hours:

37.5 hours per week (optional 35 or 40 hours available on request) Shift length of 8.5 hours covering between (Apply online only) (on a rota basis) Hybrid working is offered at 50/50 (home/office)

Pay rate:

13.96 PAYE per hour + holiday pay

The client is an equal opportunity employer and value diversity at their company. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please only apply for this role if you are based local to York and can start work on more than 2 week\’s notice.

Thank you

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.