At a Glance
- Tasks: Handle inbound calls and direct them to the right department for a seamless customer experience.
- Company: Join Eden Brown Synergy, a dynamic recruitment company committed to equal opportunities.
- Benefits: Enjoy a competitive pay rate of £13.80 per hour, plus holiday pay and free onsite parking.
- Other info: Initial training onsite with hybrid working options after, plus flexible shift patterns.
- Why this job: Be part of a supportive team, enhance customer satisfaction, and develop your communication skills.
- Qualifications: No experience needed; just bring a positive attitude and strong work ethic.
Inbound Call Handlers - Perth (Scotland)
Pay rate: £13.80 per hour + holiday pay on top of that
Roles: Call Handlers
Contract length: 6 months (potential to extend/go permanent)
Address: Perth, PH2
Parking: Free parking on site
Onsite for initial training, then hybrid working thereafter.
Shift pattern will include:
- 1 full weekend shift every 7 weeks (8am-6pm - with shorter shifts and rest days in week before/after)
- 10 x late shifts (12-8pm) over a 14-week period
- 10 x 8am-4pm shifts over a 7-week period
- All other shifts would be 9am to 5pm
The roles:
These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience & save customers from bouncing around the system, reducing failure demand in our frontline team. The calls are an average of 2 mins - approx. 100 per day. The person must understand the customer demand and direct the customers to the correct area. There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route. The person will also be required to demand capture so this can be analysed. Must have excellent communication skills, customer service, empathy, and the ability to utilise the system.
No previous experience needed, just a good attitude and work ethic.
Please only apply for these roles if you are available to start work on short notice and available for a group face-to-face interview on Friday 20th June 2025.
Call Handlers (Inbound) in Perth employer: Eden Brown Synergy
Eden Brown Synergy is an excellent employer, offering a competitive pay rate of £13.80 per hour plus holiday pay, alongside free onsite parking in the beautiful city of Perth, Scotland. With a supportive work culture that values empathy and communication, employees benefit from hybrid working arrangements after initial training, as well as opportunities for growth within a dynamic team focused on enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handlers (Inbound) in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eden Brown Synergy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eden Brown Synergy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Handlers (Inbound) in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eden Brown Synergy:Your cover letter is your chance to shine! Tell us why you want to work at Eden Brown Synergy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eden Brown Synergy!
How to prepare for a job interview at Eden Brown Synergy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
