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- Tasks: Advise global clients on managing reputational crises and risks with strategic communication.
- Company: Leading international firm known for its collaborative and inclusive culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by guiding major brands through complex challenges.
- Qualifications: Experience in crisis management and strong communication skills required.
- Other info: Join a diverse team and develop your leadership skills while tackling exciting challenges.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an Account Director experienced in counselling leading international companies on complex reputational issues and crises. You will support and manage some of our biggest global clients, working closely with international colleagues to respond to issues such as operational incidents, product safety matters, sponsorship issues, corporate governance crises, societal issues, campaign controversies, workplace misconduct, legal proceedings and restructurings. This role involves occasional out of hours work during live issues and fast-moving situations.
Key Responsibilities
- Counsel clients confidently and maturely on managing actual and potential reputational crises and risks, looking across the full stakeholder ecosystem.
- Develop client materials including risk assessments, stakeholder analysis and engagement plans, scenario maps, strategic communications plans, messaging and Q&As.
- Manage and develop client relationships, exhibiting best practice in client handling.
- Support on and/or lead day-to-day on a varied portfolio of accounts.
- Overall account project management and overseeing quality and operational performance, ensuring work quality and deadline adherence for all account team members.
- Work within integrated teams and across practices on accounts involving more than one Edelman office or team, overseeing multi-market coordination.
- Full responsibility for overall financial management on accounts – forecasting, hours allocation for team members, project & plan budgeting, managing servicing levels.
- Write plans, proposals and contribute to new business pitches (including RFP proposals) and drive the development of pitch materials.
- Develop and coach more junior team members, with line management responsibilities – minimum of one.
- Identify potential leads and areas of growth within existing clients as well as broader opportunities from a prospecting perspective.
- Contribute actively in team meetings and support senior team members with general team management tasks such as quarterly financial forecasting.
What You Bring
- Hands-on experience advising clients on complex issues and crises impacting a wide variety of stakeholders across channels, including digital and social.
- Strong track record managing a diverse portfolio of accounts and providing calm, clear, well-informed counsel under pressure.
- Excellent written and verbal communication, with strong attention to detail and the ability to deliver high-quality work to tight deadlines.
- Strong project management skills, including budget management and managing client expectations against budgets and results.
- A proactive, collaborative approach, with the judgement to work independently and the discipline to build strong internal coordination.
- Keen interest in current affairs and the confidence to spot emerging risks and advise clients early.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway.
Account Director - Crisis & Risk (Corporate) in London employer: Edelman
Contact Detail:
Edelman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Crisis & Risk (Corporate) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Director role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle complex reputational crises and be ready to share examples from your past experiences. We want to see that calm, clear counsel under pressure!
✨Tip Number 3
Show off your project management skills! Be ready to discuss how you've managed budgets and client expectations in previous roles. This is key for the Account Director position, so make sure you highlight your successes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Account Director - Crisis & Risk (Corporate) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience with complex reputational issues and crises, and show us how you've successfully managed client relationships in the past.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language that reflects your ability to deliver high-quality work under pressure.
Demonstrate Project Management Experience: We want to see your project management skills in action! Include examples of how you've managed budgets, timelines, and client expectations in previous roles. This will help us understand your approach to overseeing account performance.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Edelman
✨Know Your Crisis Management Stuff
Make sure you brush up on your knowledge of crisis management and reputational issues. Be ready to discuss real-life examples where you've successfully navigated complex situations, as this will show your expertise and confidence in handling high-pressure scenarios.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to demonstrate how you've effectively communicated with clients and stakeholders in the past, especially during crises.
✨Demonstrate Project Management Prowess
Be prepared to talk about your project management experience, particularly in managing budgets and timelines. Highlight specific instances where you've overseen multiple accounts or coordinated with different teams to achieve successful outcomes.
✨Stay Current on Industry Trends
Keep yourself updated on current affairs and emerging risks that could impact businesses. During the interview, share your insights on recent crises in the corporate world and how you would advise clients to navigate similar challenges.