Digital Associate Director

About Edelman

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote, and protect their brands and reputations. With over 6,000 employees across more than 60 offices worldwide, we deliver strategic communications that empower our clients to lead with confidence. Our expertise spans corporate reputation, digital transformation, and creative storytelling. We have been recognized with multiple industry awards, including PRWeek’s Dynasty Agency of the Past 25 Years and a Titanium Lion at Cannes.

The Opportunity

We are looking for a Digital Associate Director to join our team, bringing expertise in digital solutions, content strategy, UX consultation, and performance analysis. In this role, you will provide strategic counsel to clients, lead the development and execution of digital campaigns, and contribute to business growth through innovative solutions.

Job Purpose

The Digital Associate Director is responsible for securing, maintaining and growing business in their team, with a focus on delivering digital solutions. They will provide strategic counsel and guidance to clients on achieving communications and business objectives. This includes developing and executing comprehensive digital strategies, including content planning, offering expert UX consultation to optimize user experiences, and conducting performance analysis to drive continuous improvement.

This role requires an understanding of digital solutions, platforms and technologies and the ability to coordinate resources effectively for planning and execution of a variety of projects. You will manage and mentor teams while collaborating with senior leadership to support the strategic goals of the department and the wider organization.

Client Servicing:

• Act as a trusted advisor to clients, providing strategic recommendations on digital engagement.
• Develop and execute comprehensive digital strategies, including content planning, UX enhancements, and analytics-driven improvements.
• Identify and anticipate client needs, proactively offering solutions that align with business objectives.

Business Development:

• Drive new business opportunities by expanding client engagements and identifying areas for growth.
• Use Edelman’s intellectual property and insights to enhance client proposals and marketing initiatives.
• Develop and present digital strategies that align with client goals and demonstrate measurable ROI.

Digital Strategy & Advisory:

• Provide UX consultation, ensuring digital experiences are optimized for engagement and conversion.
• Oversee website projects, working collaboratively with external partners to maintain quality and efficiency.
• Utilize web analytics to assess performance, making data-driven recommendations for optimization.
• Lead content creation efforts, with a particular focus on video, social media, and thought leadership initiatives.

Team Leadership:

• Foster a positive and high-performing team culture, mentoring and coaching junior team members.
• Support professional development and career progression within the digital team.

Financial Management:

• Oversee budgeting and financial planning for key accounts.
• Ensure efficient resource allocation and service delivery.

What We Are Looking For

• Proven experience in digital marketing, communications, or UX strategy.
• Strong ability to lead and manage client accounts, delivering results-driven strategies.
• Excellent communication skills and the ability to present complex ideas with clarity.
• A strategic thinker with a proactive and solutions-oriented mindset.
• A keen interest in digital trends, AI, and emerging technologies.
• Experience managing teams and mentoring talent to drive excellence.

The Account

This role will focus on a high-profile, global client with a presence in multiple industries, including renewables, construction, logistics, and aviation. Edelman has partnered with this client for over 20 years, delivering award-winning marketing and communications programs across 20 markets. The work spans market research, digital strategy, content marketing, social and influencer engagement, and corporate reputation management. In addition, the role will offer opportunities to contribute to broader B2B clients within Edelman’s Business Marketing practice, supporting brands such as Microsoft, Samsung, KPMG, and HSBC.

If you are looking for an opportunity to work with a global leader in strategic communications and contribute to meaningful digital transformation, we would love to hear from you.

Benefits

Our benefits and policies are designed to ensure our employees feel comfortable, inspired, and equipped to thrive and do their best work. We offer a wide range of benefits across health, family, community, finance, and time away including:

• Competitive Annual Holiday plus an additional day’s holiday for your birthday and 3 days over the festive season.
• Flexible working – Hybrid working policy and 30 days’ work from anywhere worldwide!
• Financial Wellbeing – Pension plan, income protection, and life insurance at 4x annual salary.
• Building a Family – Whether it is maternity leave, adoptive leave or shared parental leave, take up to five months on full company pay. We also celebrate the arrival of your child or wedding day by offering a company child & wedding gift. In addition, Edelman partners with Peppy, a specialist healthcare and wellbeing service that provides all employees with access to expert pregnancy and parenthood, menopause, and fertility support.
• Health and Wellbeing – Access to Private Medical Insurance, Digital GP and wellbeing program, Cycle to Work Scheme, subsidised corporate gym membership, a Quit Smoking Scheme, Annual flu vaccinations and 24/7 access to trained professionals in relation to a range of issues, in absolute confidence.
• Personal and Professional Development – Clear progression routes and continuous training/professional development via Edelman Learning Institute.
• Community – Get to know your colleagues and unwind at our weekly staff get together. We also encourage everyone to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause, paid for by us.

Our Values

Core to our culture are our values , which guide our behavior, support a client-centric approach, influence the way we work with each other, our clients, and the community, and inspire great work.

• The Relentless Pursuit of Excellence : Bringing the best of ourselves and partners to our clients.
• The Freedom to be Constantly Curious : Tenacious, flexible, and thorough approach that drives creativity and growth for clients and ourselves.
• The Courage to do the Right Thing : Trusted and resilient partner, committed to building a diverse, equitable and inclusive workforce, that prioritizes the wellbeing of ourselves and our colleagues.
• The Commitment to Positively Impact Society: Performing our work with an environmental conscience, and a sense of tolerance, fairness, and equality.

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We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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