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- Tasks: Lead client management and deliver data-driven insights for crisis communication.
- Company: Join Edelman, a global leader in communications marketing with a focus on trust and innovation.
- Benefits: Enjoy flexible working, competitive holidays, and comprehensive health support.
- Why this job: Make a real impact by shaping strategies for high-profile clients during crises.
- Qualifications: Experience in communications and data analysis, with strong writing skills.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Account Manager – Crisis & Risk (Data/Insight) role at Edelman
Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
About The Company
We are a leading global communications marketing firm helping business and organisations evolve, promote, and protect their brands and reputations. We are independent and family owned, which allows us the freedom to deliver original thinking and invest in our clients.
In the UK, there are more than 500 employees based in our offices in Victoria. We create award-winning creative communication programmes and industry-leading support for our clients who include Starbucks, Unilever, Mars, Chanel, DP World, Virgin Atlantic, Microsoft.
About The Team
Edelman has the biggest crisis communication bench globally. Our team in London is the largest outside of the US, and brings together crisis specialists to work across many of the company’s highest profile clients. We protect reputations and mitigate the impact of issues and crises on multi-national brands, every day. We offer clients analysis and mitigations against risks, and deliver real time advisory for senior leaders during times of crisis. Always data-led and with trust embedded, in our recommendations, we support companies and brands making decisions on how to move beyond issues in the full glare of the public spotlight.
The team is made up of seven consultants, including the EMEA and Global Heads of Crisis. We have deep industry expertise and subject matter specialists who can provide advice on digital risks, countering disinformation, litigation and legal affairs, sports partnerships, and social and geopolitical issues. We also work closely with our colleagues in the Corporate, Government Affairs, Workplace Advisory and Data & Analytics teams to ensure we are always giving counsel taking into account all stakeholders.
As the global and regional centre of crisis at Edelman, we take pride in delivering exceptional, impactful work for our clients but, at our core, we are a non-hierarchical team who like to spend time together in and out of the office. We are relentlessly collaborative, and supported by leadership who champion and celebrate our collective achievements.
The role
We are looking for an ambitious, proactive and motivated individual with solid issues management and communications experience and demonstrable data and insight expertise. They should be confident with day-to-day client management, offering considered counsel to complex issues in real time, and proactive in offering solutions. Working across multiple client teams, they will take the lead in shaping and producing deliverables for many of our major retained clients, ensuring they offer real impact to their needs. A key requirement is the ability to translate monitoring and research into insight-led client counsel – drawing on online news and social media signals, stakeholder inputs and reputation benchmarking to inform strategy and decision-making. The Account Manager role requires a candidate with excellent writing and media handling skills. Ability to manage a multi-client workload is vital.
Responsibilities include:
- Deliver structured and insight-driven online news and social media analysis (including taxonomy design and refinement, and analysis) and convert outputs into c-suite-ready briefs and recommendations
- Conduct reputation analysis (e.g., sentiment and narrative mapping, share-of-voice and message traction, stakeholder mapping, risk assessment) to inform strategy and response.
- Interpret early-warning indicators, surfacing emerging risks, mis and disinformation and scenario implications
- Producing content to meet client needs, these could include issue analysis and stakeholder Q&A packs, scenario training plans, risk assessments
- Synthesise quantitative and qualitative inputs into clear recommendations that guide senior decision-making, grounded in data and measurable outcomes
- Providing support on new business pitches – research, slide development, driving forward process including work back plans and managing junior teams’ input
- Working hand in glove with our specialist Edelman DXI team to ensure data-driven insight is embedded in our client counsel
Key requirements:
- Desire to work as part of a flat team in a busy, fast paced and highly motivated working environment
- A delivery-driven manager and creative problem solver that can confidently take responsibility of tasks and accounts
- Ability to service multiple clients and manage workload whilst managing/coaching junior team members
- Team player that can manage both up and down and take overall responsibility of day to day account activity
- Experience of integrating and collaborating with different practices/teams on cross-business work
- Excellent verbal and written skills, ability to articulate with confidence and gravitas, and understanding of how to incorporate earned, owned paid and social media in holistic communications plans
- Interest in current affairs, news, international business, and consumes media in all forms
- Entrepreneurial spirit – willingness to ‘get stuck in’ and make the most of opportunities, and desire to share expertise and experience to enhance work of the team
Benefits
Our benefits and policies are designed to ensure our employees feel comfortable, inspired, and equipped to thrive and do their best work. We offer a wide range of benefits across health, family, community, finance, and time away including:
- Competitive Annual Holiday plus an additional day\’s holiday for your birthday and 3 days over the festive season.
- Flexible working – Hybrid working policy and 30 days\\\’ work from anywhere worldwide!
- Financial Wellbeing – Pension plan, income protection, and life insurance at 4x annual salary.
- Building a Family – Whether it is maternity leave, adoptive leave or shared parental leave, take up to five months on full company pay. We also celebrate the arrival of your child or wedding day by offering a company child & wedding gift. In addition, Edelman partners with Peppy, a specialist healthcare and wellbeing service that provides all employees with access to expert pregnancy and parenthood, menopause, and fertility support.
- Health and Wellbeing – Access to Private Medical Insurance, Digital GP and wellbeing program, Cycle to Work Scheme, subsidised corporate gym membership, a Quit Smoking Scheme, Annual flu vaccinations and 24/7 access to trained professionals in relation to a range of issues, in absolute confidence.
- Personal and Professional Development – Clear progression routes and continuous training/professional development via Edelman Learning Institute
- Community – Get to know your colleagues and unwind at our weekly staff get together. We also encourage everyone to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause, paid for by us.
Our Values
Core to our culture are our values, which guide our behavior, support a client-centric approach, influence the way we work with each other, our clients, and the community, and inspire great work.
The Relentless Pursuit of Excellence: Bringing the best of ourselves and partners to our clients.
The Freedom to be Constantly Curious: Tenacious, flexible, and thorough approach that drives creativity and growth for clients and ourselves.
The Courage to do the Right Thing: Trusted and resilient partner, committed to building a diverse, equitable and inclusive workforce, that prioritizes the wellbeing of ourselves and our colleagues.
The Commitment to Positively Impact Society: Performing our work with an environmental conscience, and a sense of tolerance, fairness, and equality.
Closing from Edelman – Global
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Advertising, Public Relations, and Marketing
- Industries: Public Relations and Communications Services and Advertising Services
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Account Manager - Crisis & Risk (Data/Insight) employer: Edelman
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StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Crisis & Risk (Data/Insight)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around DEIB, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to articulate your skills and experiences clearly and confidently. Mock interviews with friends or mentors can help you refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Account Manager - Crisis & Risk (Data/Insight)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in an Account Manager - Crisis & Risk. It shows us you’ve done your homework!
Showcase Your Writing Skills: Since excellent writing is key for this role, make sure your application is clear, concise, and free of errors. Use it as an opportunity to demonstrate your communication prowess right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Edelman
✨Know Your Stuff
Before the interview, dive deep into Edelman's work, especially in crisis communication. Familiarise yourself with their major clients and recent projects. This will not only show your genuine interest but also help you tailor your responses to align with their values and approach.
✨Showcase Your Data Skills
Since this role emphasises data and insight expertise, be prepared to discuss specific examples of how you've used data to inform decision-making in past roles. Bring along any relevant case studies or reports that highlight your analytical skills and ability to translate data into actionable insights.
✨Emphasise Collaboration
Edelman values teamwork and collaboration, so be ready to share experiences where you've successfully worked within a team. Highlight how you’ve managed multiple clients or projects simultaneously while supporting junior team members, showcasing your ability to thrive in a flat, non-hierarchical environment.
✨Stay Current and Curious
Demonstrate your passion for current affairs and media by discussing recent news stories or trends related to crisis management. Show that you're not just knowledgeable but also curious about how these events impact businesses and communications strategies, aligning with Edelman's commitment to curiosity as momentum.
