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- Tasks: Advise global clients on managing reputational crises and risks with confidence.
- Company: Dynamic agency known for tackling complex issues in a collaborative environment.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real impact by guiding major brands through challenging situations.
- Qualifications: Experience in crisis management and strong communication skills required.
- Other info: Join a team that values diversity and encourages unique perspectives.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for an Account Director experienced in counselling leading international companies on complex reputational issues and crises. You will support and manage some of our biggest global clients, working closely with international colleagues to respond to issues such as operational incidents, product safety matters, sponsorship issues, corporate governance crises, societal issues, campaign controversies, workplace misconduct, legal proceedings and restructurings. This role involves occasional out of hours work during live issues and fast-moving situations.
Key Responsibilities
- Counsel clients confidently and maturely on managing actual and potential reputational crises and risks, looking across the full stakeholder ecosystem.
- Develop client materials including risk assessments, stakeholder analysis and engagement plans, scenario maps, strategic communications plans, messaging and Q&As.
- Managing and developing client relationships, exhibiting best practice in client handling.
- Supporting on and/or leading day-to-day on a varied portfolio of accounts.
- Overall account project management and overseeing quality and operational performance, by ensuring work quality and deadline adherence for all account team members.
- On accounts involving more than one Edelman office or team - working within integrated teams and across practices and overseeing multi-market coordination.
- Full responsibility for overall financial management on their accounts – forecasting, hours allocation for team members, project & plan budgeting, managing servicing levels.
- Writing plans, proposals and contributing to new business pitches (including RFP proposals) and driving the development of pitch materials.
- Developing and coaching more junior team members, and line management responsibilities – minimum of one.
- Identifying potential leads and areas of growth within existing clients as well as broader opportunities from a prospecting perspective.
- Contributing actively in team meetings and supporting senior team members with general team management tasks such as quarterly financial forecasting.
What You Bring
- Hands‑on experience advising clients on complex issues and crises impacting a wide variety of stakeholders across channels, including digital and social.
- Strong track record managing a diverse portfolio of accounts and providing calm, clear, well‑informed counsel under pressure.
- Excellent written and verbal communication, with strong attention to detail and the ability to deliver high‑quality work to tight deadlines.
- Strong project management skills, including budget management and managing client expectations against budgets and results.
- A proactive, collaborative approach, with the judgement to work independently and the discipline to build strong internal coordination.
- Keen interest in current affairs and the confidence to spot emerging risks and advise clients early.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway.
Account Director - Crisis & Risk (Corporate) employer: Edelman
Contact Detail:
Edelman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Crisis & Risk (Corporate)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Director role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle real-life crisis scenarios and be ready to share your insights. We want to see your calm, clear counsel in action!
✨Tip Number 3
Show off your project management skills! Be ready to discuss how you've managed budgets and client expectations in past roles. This is your chance to shine and demonstrate your ability to juggle multiple accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Account Director - Crisis & Risk (Corporate)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing reputational crises and working with international clients, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use professional language but let your personality shine through – we want to see who you are!
Demonstrate Project Management Experience: We love seeing candidates who can manage multiple accounts and projects. In your application, share specific examples of how you've successfully handled budgets, timelines, and client expectations in past roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Edelman
✨Know Your Crisis Management Inside Out
Make sure you brush up on your knowledge of crisis management and reputational issues. Be prepared to discuss specific examples where you've successfully navigated complex situations, as this will show your expertise and confidence in handling high-pressure scenarios.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly and concisely. Consider preparing a few key messages or Q&As that you might use in a crisis situation, demonstrating your ability to think on your feet.
✨Demonstrate Project Management Prowess
Be ready to talk about your project management experience, especially in terms of budget management and client expectations. Bring examples of how you've successfully managed multiple accounts and ensured quality work under tight deadlines.
✨Stay Current with Global Affairs
Keep yourself updated on current affairs and emerging risks that could impact businesses. During the interview, share your insights on recent crises and how they were handled, showcasing your proactive approach and keen interest in the industry.