At a Glance
- Tasks: Handle client communications and manage vehicle ownership documentation with precision.
- Company: Join E INC, a leader in digital automotive auction and retailing platforms.
- Benefits: Enjoy competitive pay, flexible hours, and a vibrant workplace culture.
- Other info: Full-time role in Ottawa with great career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Customer service experience and strong computer skills are essential.
The predicted salary is between 32000 - 36000 £ per year.
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle.
Reporting to the Title Department Supervisor, the Title Clerk will be responsible for handling department communications with clients, document processing/collecting/data entry/expediting relating to vehicle ownerships, and maintaining a high standard of customer service and professionalism for our clients and colleagues across Canada.
This successful candidate will require hard skills relating to computer literacy, data entry, written and verbal language skills, problem solving, and analytical thinking. Administrative and clerical customer service-oriented tasks will be an essential part of this role. Additionally, the candidate should possess exceptional communication and interpersonal skills such as diplomacy/conflict resolution, adaptability, dependability, patience, and a willingness to collaborate.
We offer a competitive salary ($40,000.00 - $44,000.00); paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!
This is a full-time role at our beautiful Ottawa (Gloucester) office. Schedule: Monday - Friday, 8:30am - 5:00pm EST.
What You Will Do:
- Address Titles Department - related inquiries/requests for clients and colleagues via email and phone
- Perform day - to - day data entry which includes verifying information per provincial and company regulatory standards and transcribing data into electronic inventory and tracking systems
- Review data for errors, missing paperwork, or missing information, and resolve any discrepancies with the appropriate parties
- General administrative duties and document handling via collecting, receiving, and expediting vehicle ownerships
- Maintain strong customer relationships through regular verbal and written communication and provide timely documentation and resolution of issues
- Coordinate /liaise with multiple departments to communicate, inform, and resolve items as necessary
What You Will Need:
- High School diploma, G.E.D., or equivalent.
- 3 years’ experience in Customer Service or Administrative roles
- Experience in the car auction or automotive industry an asset, but not mandatory
- High degree of accuracy and attention to detail
- Strong customer service skills and email/phone etiquette
- Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs
- Bilingual (French and English) an asset, but not mandatory
What We Offer:
- Competitive pay
- 401k/RSP programs
- Paid time off
- Flexible working environment
- And an amazing culture to top it all off!
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $40,000.00 - $44,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System Rippling, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.
Title Clerk - Automotive in Gloucester employer: Edealer
E INC is an exceptional employer that fosters a vibrant and inclusive work culture in its Ottawa (Gloucester) office, offering competitive salaries and comprehensive benefits including paid time off and retirement plans. With a strong emphasis on employee growth through continuous learning opportunities, E INC is dedicated to creating a supportive environment where team members can thrive while contributing to the innovative automotive auction and retailing platform.
StudySmarter Expert Advice🤫
We think this is how you could land Title Clerk - Automotive in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Edealer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Edealer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Title Clerk - Automotive in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Edealer:Your cover letter is your chance to shine! Tell us why you want to work at Edealer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Edealer!
How to prepare for a job interview at Edealer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
