Head/Senior Cutter in London

Ede & Ravenscroft is London’s oldest tailor and robemaker, holding Royal Warrants and supplying fine ceremonial and professional attire for over 330 years.

Role purpose

• Lead and develop bespoke tailoring at Burlington Gardens Store
• Drive the growth of the bespoke business in the UK and internationally
• Deliver exceptional client experience
• Represent the brand at key global locations and events

Key accountabilities or main areas of responsibility

• Cutting
• Customer Consultation & Design: Meeting with customers to advise on style, cloth, and trim, understanding their needs, and taking measurements
• Pattern Drafting & Cutting: Hand-drafting patterns and cutting based on client measurements
• Fitting & Technical Adjustments: Conducting fittings with customers, identifying necessary adjustments and tweaking patterns to achieve a perfect fit.
• Production Oversight: Managing the workflow between the cutting room and tailors and liaising with tailors to ensure items are constructed to exacting standards and ready in a timely manner
• Quality Control: Ensuring every garment is pressed, finished, and refined to the highest level
• Planning workload: managing, processing and documenting orders; liaise and work closely with Chancery Lane bespoke department.
• Travel: Travelling to meet UK and international customers, performing trunk shows
• Mentorship: Training and guiding apprentice cutters and tailors, preserving traditional techniques.
• Business Development
• Build and maintain a portfolio of high-value bespoke clients
• Drive sales growth through appointments, trunk shows and international travel with retail and sales office team
• Identify and develop new markets and client opportunities (UK and overseas)
• Work closely with retail, marketing and sales office to deliver targeted growth plans
• Contribute to pricing, product offering and service development
• State Ceremonies
• Attend state ceremonies to provide dressing and tailoring services

Role Related Expertise at selection – Qualifications, skills, knowledge and competencies

• 10+ years of experience in high-end bespoke tailoring, including time spent as a cutter, coat maker, or apprentice
• Expert knowledge of bespoke pattern drafting and cutting skills knowledge of full-canvas construction techniques
• Good customer service skills and a warm, professional demeanour suitable for high profile customers
• In depth knowledge of a wide range of materials and their behaviour
• Knowledge of appropriate dress for formal and ceremonial occasions
• Ability to produce high quality garments with attention to detail
• Ability to work to exacting standards with patterns and the ability to create new patterns
• Organised with the ability to prioritise work.

Definitions of Expected Company Standards

• Customer Service (internal & external)
• Be energetic & positive, with a ‘can do’ attitude towards customers at all times
• Solve customer issues/queries quickly, keeping them informed of progress
• Anticipate customer needs, taking steps to avoid potential problems
• Actively contribute ideas to improve customers’ experiences within your area
• Team Working
• Work with others to achieve the best practical outcome
• Promote team work and knowledge sharing
• Contribute to the delivery of department plans, service levels and team results
• Help to create an environment of trust amongst each other
• Communication
• Listen to and consider ideas and views from others
• Treat all team members fairly and with respect
• Take on board constructive feedback
• Demonstrate sound judgement when dealing with confidential information
• Reliability & Flexibility
• Approach your work in a professional, level headed & consistent manner
• Complete high quality work within expected time scales
• Show willingness and enthusiasm to try new methods of working