Ceremonial Client Services Specialist in City of London

Ede & Ravenscroft is London’s oldest tailor and robemaker, holding Royal Warrants and supplying fine ceremonial and professional attire for over 330 years. We are seeking a professional and highly organised Ceremonial Client Services Specialist to join our sales team, supporting clients across our legal and ceremonial wear divisions.

This is an excellent opportunity for a professional looking to develop experience within an internationally-recognised heritage brand operating across luxury retail, ceremonial wear and professional dress.

The Role

Working as part of a busy and collaborative team, you will co-ordinate sales activity and provide a high standard of service to both UK and international clients. Key responsibilities will include:

• Advising clients on ceremonial uniform options and design requirements.
• Attending ceremonial events on behalf of the company.
• Identifying new business opportunities.
• Responding promptly to customer enquiries, both remotely and in-person.
• Taking client measurements for ceremonial garments when required.
• Supporting the planning and coordination of overseas business trips and domestic events, including the development of marketing collateral.
• Overseeing the distribution, return and replenishment of hire stock.
• Working with team members across the group concerning stock transfer, product development and digital content.
• Liaising with external suppliers.
• Issuing invoices and assisting with account reconciliation.

The role may involve occasional UK and international travel in support of client events and business development activities.

About You

We are looking for a highly organised, commercially-minded individual who enjoys customer interaction and events. Full product training will be provided. You will ideally have:

• Previous experience in client-facing account management, sales support, customer relationship management or business development roles.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.
• A professional and personable approach.
• Good working knowledge of Microsoft Office. Exposure to Business Central is desirable.
• Confidence working independently and in team environments.
• An interest in heritage brands, ceremonial attire and traditional craftsmanship.

Benefits include:

• Performance-related bonus scheme.
• Uniform allowance.
• Staff discount on company products.

The successful candidate will have opportunities to attend ceremonial events, work with prestigious institutions, and contribute to business development within one of Britain's most historic heritage brands. Ede & Ravenscroft offers a supportive and diverse working environment where colleagues are valued and respected within a long-established and dynamic business. We are proud to be an Equal Opportunities employer.