Collection agent in Swansea

As a Collection Agent you play a key role in the company’s financial health. You actively contribute to managing the risk associated with accounts receivable by analyzing customer creditworthiness, assessing credit risks, and implementing effective collection strategies. Through your rigor, analytical mindset, and proactive approach, you help minimize losses, support sales, and optimize the organization’s financial performance.

At Eddyfi Technologies, we are proud to push the boundaries of innovation to support the industries the world depends on every day. Our technologies help protect critical assets, preserve the environment, and ultimately save lives.

If you are passionate about your field and want your work to have a real impact, we would love to hear from you.

Our values

• We are customer-focused and place our customers at the heart of everything we do.
• We innovate thoughtfully, developing practical, forward-looking solutions that address real-world challenges and protect what matters most.
• We are reliable and accountable: we do what we say we are going to do.
• We take ownership of our actions and deliver high-quality results with integrity, consistency, and transparency.
• We are stronger together and committed to creating an inclusive environment where every voice is heard, respected, and supported.

Joining our team means:

• Collaborating with experts dedicated to innovation in an environment that values diversity of perspectives, backgrounds, and experiences;
• Joining an organization that values commitment, initiative, and collaboration to achieve shared goals;
• Working within a growing company that encourages learning, curiosity, and respectful challenge;
• Being supported through equitable, transparent, and fair practices;
• Contributing to meaningful projects that create lasting impact.

As a Credit & Collection Agent, you will:

• Manage a portfolio of customer accounts by branch or region;
• Ensure customer follow-ups related to payments, account openings, missing information, applied credits, and disputes;
• Carry out collection calls and follow-ups by phone and email, including notices, account statements, and invoice copies;
• Collaborate with internal and external teams, managers, and customer service for the follow-up of payments, disputed invoices, pending orders, and customer files;
• Build and maintain strong business relationships with customers, branches, and representatives;
• Release orders and advance orders in accordance with internal policies and authority levels;
• Review, assign, and approve credit limits and margins according to established policies;
• Resolve disputes, reconcile accounts, maintain customer files, and identify billing issues;
• Prepare the required documentation for collection agencies, bad debts, EDC, and Coface, including claims and follow-ups with credit insurers;
• Produce required reports (including aging reports), complete new customer profiles, and perform any other related tasks.

What makes you a great fit for our team:

• You have a minimum of 5 years of experience in collections and credit analysis, ideally in a distribution or manufacturing environment;
• You have solid experience in the commercial and industrial sectors;
• You excel in negotiation, persuasion, and achieving objectives;
• You demonstrate strong analytical, organizational, and priority management skills;
• You have excellent interpersonal skills, enabling you to build trusted relationships with various internal and external business partners;
• You demonstrate a strong team spirit and sense of collaboration;
• Resourcefulness, autonomy, and the ability to find solutions are among your strengths;
• You have strong adaptability and flexibility with work schedules, particularly when interacting across different time zones;
• You have a very good command of Excel and PowerPoint;
• Experience with SAP or a similar ERP is considered a strong asset;
• You are bilingual, with French considered an asset;
• You take a proactive and customer-oriented approach.

If you have transferable skills, even if you do not meet every criterion, do not hesitate to submit your application!

At Eddyfi Technologies, diversity, equity, and inclusion are at the heart of who we are. We are committed to providing equitable employment opportunities and fostering an inclusive workplace where everyone can feel they belong.

We welcome and encourage applications from all qualified individuals, regardless of race, ethnic origin, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law.

If you require accommodation at any stage of the recruitment process, please let us know. We are committed to providing an accessible and inclusive experience for all candidates.

All positions based in Quebec require proficiency in French, both spoken and written. In addition, functional English skills are required to meet the needs of our international offices and clients.