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For Companies At a Glance
- Tasks: Support the auctions team with admin tasks and customer inquiries.
- Company: Join Eddison's, a leading firm of chartered surveyors since 1844.
- Benefits: Enjoy a dynamic work environment and opportunities for personal growth.
- Why this job: Be part of a passionate team that values customer experience and teamwork.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
- Other info: Ideal for self-motivated individuals ready to thrive in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Eddison’s are a leading firm of chartered surveyors, working in a fast moving and dynamic markets across the UK and overseas. Established in 1844 and operating from over thirty offices throughout the UK, our people deliver expert advice and a comprehensive range of professional services to property owners and occupiers, businesses, and financial institutions. We pride ourselves on our ability to deliver highly effective and innovative solutions for our clients.
Sales Support Administrator
Ready to make the most of all that you are, as well as all that you know?
Eddison's property auctions division – based in Chilwell, Nottingham
Comprising Pugh, Mark Jenkinson & SDL Property Auctions
We pride ourselves on being national auctioneers who provide a personal service, delighting our customers with great results every single month. We sell a wide range of residential and commercial properties for both private individuals and corporate clients ranging from investment properties, vacant houses, building plots, commercial and mixed-use buildings and more.
We are passionate about people and property, making sure our customer’s experience is as great as can be. We want to do what it takes to make our customer’s lives easier and better, regardless of who they are or their position. Our greatest asset is our people – and we know that by empowering them to make a difference, we can all become the best that we can be.
Your life as a Sales Support Administrator
You will provide an efficient and effective administrative and compliance support to the auctions team. To effectively manage the expectations of both internal and external stakeholders and identify and action any opportunity to exceed our customers’ expectations. You’ll be driven to ensure tasks are managed efficiently and that the quality of service is excellent. You'll develop strong relationships with everyone you deal with as you go about your daily work. You will be able to work as part of a team to resolve issues because you know we always keep our promises to our clients. You will be proactive, professional, organised and have an energetic can-do attitude.
What you'll do
Deal with incoming enquiries, via phone, email and property portals.
Chase solicitors, vendors and bidders for outstanding documents & ID where required
Assist with the management of Bidder Registrations
Speaking to successful bidders to obtain any missing information such as solicitors details or missing payments.
Booking and distribution of valuation requests
Assist with booking viewings for customers
Support with bidder management on Auction Day
Support your line manager with daily tasks
Who we're looking for
We want to find a self-motivated, individual with a customer focus who has:
Experience in a customer service role
Experience of working in the property industry
Experience of multi-tasking and prioritising in a fast-paced environment
The ability to stay calm during tricky conversations and de-escalate
Proficiency in Microsoft Office
A good standard of numeracy and literacy
Good data entry and typing skills
Eligibility to work in the UK and everything it takes to successfully complete pre-employment screening
Sales Support Administrator - Auctions employer: Eddisons
Contact Detail:
Eddisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator - Auctions
✨Tip Number 1
Familiarize yourself with the property auction process. Understanding how auctions work, including bidder registration and document requirements, will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role emphasizes customer focus, be ready to share specific examples of how you've successfully managed client relationships in the past.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you prioritize tasks in a fast-paced environment. Share strategies you use to manage multiple responsibilities effectively.
✨Tip Number 4
Prepare for potential tricky conversations by practicing de-escalation techniques. Being able to stay calm and resolve issues will show that you're equipped for the challenges of the role.
We think you need these skills to ace Sales Support Administrator - Auctions
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sales Support Administrator position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and the property industry. Emphasize your ability to multi-task and prioritize in a fast-paced environment, as well as your proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer inquiries or resolved issues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eddisons
✨Show Your Customer Service Skills
Since the role emphasizes customer focus, be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to stay calm and de-escalate tricky situations.
✨Demonstrate Your Organizational Skills
The job requires managing multiple tasks efficiently. Discuss how you prioritize your workload and manage time effectively, especially in fast-paced environments. You might want to mention any tools or methods you use to stay organized.
✨Familiarize Yourself with the Property Industry
Having experience in the property industry is a plus. Brush up on current trends and challenges in the market, and be ready to discuss how your background aligns with the company's operations and values.
✨Prepare for Technical Questions
Proficiency in Microsoft Office is essential for this role. Be ready to answer questions about your experience with these tools, and consider practicing any relevant tasks that may come up during the interview, such as data entry or document management.
