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For Companies At a Glance
- Tasks: Be the go-to person for customer support and ensure smooth delivery processes.
- Company: Join Stobart, a leading logistics company with a vibrant culture.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Enjoy a unique 4 on 4 off night shift schedule.
- Why this job: Make a real difference in customer service while working in a dynamic setting.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 30000 £ per year.
Company Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK's best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired.
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: 4 on 4 off NIGHTS
Salary: £26,944 per annum
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer's requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager.
Customer Controller employer: Eddie Stobart
Contact Detail:
Eddie Stobart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller
✨Tip Number 1
Network like a pro! Reach out to current employees at Stobart or in the logistics sector on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've turned a customer complaint into a positive experience. This will highlight your ability to handle the fast-paced environment at Stobart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stobart team.
We think you need these skills to ace Customer Controller
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled customer interactions in the past and how you can bring that expertise to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Make sure to customise your application for the Customer Controller role. Mention specific duties from the job description and explain how your background aligns with what we're looking for at Stobart.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eddie Stobart
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you handle various situations. Think about examples where you've gone above and beyond for a customer, as this role is all about providing top-notch support.
✨Familiarise Yourself with Logistics
Since the role involves logistics and delivery management, it’s a good idea to understand the basics of these processes. Research Stobart's operations and be prepared to discuss how you can contribute to their efficiency and customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like how you would handle a late delivery or a dissatisfied customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Talk about why you want to work at Stobart and how you align with their winning culture. A positive attitude can make a big difference!