At a Glance
- Tasks: Provide essential IT support and troubleshoot tech issues for staff and learners.
- Company: Join EDClass, a leading online education provider dedicated to safeguarding and supporting students.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a mission-driven organisation.
- Why this job: Make a real difference in education while working with cutting-edge technology.
- Qualifications: GCSEs in English and Maths, plus Level 3 IT qualification or equivalent experience.
The predicted salary is between 28000 - 32000 £ per year.
- Role: IT Support Technician
- Department: IT and Infrastructure
- Reports to: IT Operations Lead / Infrastructure Manager
- About EDClass Ltd
Headquartered in Dinnington, Sheffield, EDClass Ltd is an established, Df E-accredited provider of online education and alternative provision.
We have partnered with schools, multi‑academy trusts (MATs), and local authorities across the UK to ensure every child has access to high‑quality, continuous education, regardless of their circumstances.
Our platform combines structured virtual classrooms with live teaching delivered by qualified UK teachers.
We support learners requiring alternative provision, including those experiencing emotionally‑based school avoidance (EBSA), medical illness, internal exclusion/isolation, or waiting on SEND/EHCP placements.
Safeguarding is at the core of everything we do.
Through integrated monitoring, active web‑filtering, live alert systems, and dedicated pastoral teams, EDClass provides a secure, audit‑proof digital environment that upholds statutory Keeping Children Safe in Education (KCSIE) standards while helping young people rebuild confidence, attendance, and academic attainment.
Role Overview
The IT Support Technician provides essential 1st and 2nd line hardware, software, network, and audio‑visual support across the organisation.
This includes maintaining on‑site IT equipment, supporting virtual teaching booths, troubleshooting platform connectivity issues for staff and off‑site learners, and upholding robust security standards in line with Keeping Children Safe in Education (KCSIE) and cyber security best practices.
- Key Duties and Responsibilities
- 1st And 2nd Line Desktop Support
- Provide prompt, helpful technical assistance to internal staff (teachers, safeguarding, administration) via ticketing system, phone, and in‑person.
- Diagnose and resolve hardware, OS, and standard software faults across Windows, mac OS, and mobile devices.
- Manage user accounts, role‑based access, and mailboxes via Microsoft 365 / and Google Workspace.
- Virtual Teaching Booths And Audio‑Visual Support
- Set up, configure, and maintain live teaching hardware: visualisers, webcams, headsets, dual‑monitor arrays, and interactive displays.
- Troubleshoot streaming latency, microphone audio balance, and browser compatibility issues impacting live lessons.
- System Administration And Maintenance
- Image, configure, deploy, and asset‑tag new laptops, PCs, peripherals, and network devices.
- Perform routine software updates, operating system patches, and security scans.
- Support internal software suites and CRM/communication tools (e. g., Zoho suite).
- Network And Platform Connectivity
- Monitor office local area networks (LAN), Wi‑Fi access points, switches, and broadband failover connections.
- Assist customer‑facing teams in diagnosing basic connectivity, firewall, or permission issues experienced by commissioning schools or remote learners accessing online portals.
- Safeguarding, Data Protection And Cyber Security
- Ensure all endpoints comply with GDPR/Data Protection Act 2018 guidelines and internal information security policies.
- Monitor web filtering, antivirus definitions, and endpoint threat alerts, escalating any potential data or safeguarding risks immediately to the DSL and IT Leadership.
- Maintain precise records of hardware inventory, software licenses, and incident logs.
- General Responsibilities
- Carry out other duties commensurate with the role to support business operations and technical development.
- Safeguarding Commitment
- EDClass is committed to safeguarding and promoting the welfare of children and young people.
To be successful in this role, you must undergo statutory safer recruitment checks, including an Enhanced DBS check with Children’s Barred List check.
Qualifications And Certifications
- Essential: GCSE English and Mathematics at grade C/4 or above (or equivalent).
- Essential: Level 3 IT qualification (e. g., BTEC National, T‑Level, Advanced IT Apprenticeship) OR demonstrable equivalent commercial experience.
Experience and Technical Knowledge
- Essential: At least 1–2 years of hands‑on experience in a technical support, helpdesk, or school/college IT technician role.
- Essential: Strong working knowledge of Windows 10/11 desktop environments and Microsoft 365 administration.
- Essential: Practical experience diagnosing hardware components, peripherals (cameras, headsets, visualisers), and wired/wireless networks.
- Essential: Understanding of basic network protocols (TCP/IP, DHCP, DNS, VPNs, subnets).
- Personal Attributes and Skills
- Strong analytical, troubleshooting, and problem‑solving abilities under pressure.
- Clear, patient verbal and written communication skills when dealing with technical and non‑technical staff.
- High attention to detail regarding documentation, asset management, and password security.
- Proactive mindset with strong initiative and dependable time management.
- Professional attitude, integrity, and strict adherence to confidentiality and safeguarding boundaries.
- Accreditation, Security and Compliance
- ISO 9001: Certified for Quality Management Systems, ensuring consistent service delivery and operational efficiency.
- ISO 21001: Certified specifically for Educational Organisations Management Systems (EOMS), demonstrating our commitment to learner‑centric outcomes and best‑in‑class educational delivery.
- ISO 27001: Certified for Information Security Management, maintaining the highest levels of data protection, cyber hygiene, and confidential record‑keeping.
- ISO 42001 (In Progress): Currently undergoing certification for the Artificial Intelligence Management System standard, ensuring responsible, ethical, and secure integration of emerging technologies.
- #J-18808-Ljbffr
IT Support Technician employer: EDClass Ltd
EDClass is an exceptional employer that prioritises the well-being and professional development of its staff. With a collaborative work culture and a strong focus on safeguarding, employees are empowered to make a meaningful impact in education while enjoying opportunities for growth and advancement. Located in a supportive environment, EDClass offers unique advantages such as flexible working arrangements and a commitment to fostering a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EDClass Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EDClass Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EDClass Ltd!
✨Direct Apply to EDClass Ltd
Let's not forget to apply directly through the EDClass Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EDClass Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EDClass Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EDClass Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
