Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for schools and parents, resolving queries and providing support.
- Company: Join EDClass, a company dedicated to safeguarding and supporting education.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Why this job: Make a real difference in education while building valuable skills in customer support.
- Qualifications: GCSEs in English and Maths, strong communication, and problem-solving skills required.
- Other info: Open to full-time, part-time, and term-time applicants in a supportive team environment.
The predicted salary is between 16200 - 19800 £ per year.
This job specification is a detailed description of the role, including all key business development responsibilities and requirements as part of continuous personal development. EDClass is committed to safeguarding the welfare of children and young people. To be successful in this role, you must be eligible to receive a DBS check that is relevant to the post.
The Communications and Operations department helps to develop strong relationships with EDClass clients and customers. Representatives answer customer questions, help resolve problems and make suggestions regarding the purchase of additional products and services.
Duties:- Work in partnership with the Communications & Operations Manager
- Be the first point of contact for schools, parents and student enquiries by phone and email
- Collect and analyse feedback from schools and parents
- CRM management
- Audit customer accounts
- Collaborate effectively with our teaching and learning team to meet the needs of our learners
- Capacity management analysis to ensure full service usage, value for money and upgrades when necessary
- Processing requests for data integration from schools MIS system via a secure third‑party company (Wonde) and Wonde refreshes
- Carry out any other duties commensurate to the needs of the business, or as requested by your designated Line Manager or Senior Leadership Team
- Good time management skills
- Proper and professional regard for the ethos, policies and practices of the company, and maintain high standards in attendance and punctuality
- Building relationships rooted in mutual respect, and observing proper boundaries appropriate to staff’s positions
- Tolerance of and respect for the rights of others
- Not undermining fundamental British Values, including democracy, the rule of law, individual liberty and mutual respect, and tolerance of those with different faiths and beliefs
- Flexible approach to working
- Ability to use own initiative
- Good data analytical skills
- Good knowledge of the education & skills sector
- Excellent communication skills
- Good problem‑solving skills
- High level of self‑motivation
- Demonstrate high levels of resilience
- High level of dependability
- Good team working skills—ability to work and liaise with colleagues across all businesses
- Work is accurate with good attention to detail
- Polite, professional manner
- Negotiation skills
- Decision making skills
- Full knowledge of Microsoft suite
- English and Maths GCSE A*‑C, 5‑9 or equivalent – Essential
- Safeguarding knowledge and understanding – Essential
- Confident in using ICT for a range of purposes – Essential
This role is not remote and is based in our office in Dinnington, Sheffield. Within this role we are open to full time, part time and term time only applicants. £27,000 full time role, 40 hours a week. Please note that Job Specifications may be subject to change.
Seniority level: Entry levelEmployment type: Part‑time
Job function: Other
Industries: Consumer Services
Customer Support Advisor in Dinnington employer: EDClass Ltd
Contact Detail:
EDClass Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Dinnington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EDClass. Understand their values and how they support schools and students. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer support scenarios you might face. Think about how you'd handle tricky questions or complaints. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Support Advisor, you'll need to communicate effectively with schools, parents, and students, so let your personality and professionalism shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Support Advisor in Dinnington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your relevant skills, like communication and problem-solving, and show us how you can contribute to our team at EDClass.
Showcase Your Experience: If you've got experience in customer service or the education sector, let us know! Share specific examples of how you've helped customers or resolved issues, as this will really make your application stand out.
Be Professional and Polite: Remember, first impressions count! Use a professional tone in your written application, and ensure there are no typos or errors. This shows us that you pay attention to detail, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EDClass Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Support Advisor, excellent communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively resolved customer issues or built strong relationships, as this will demonstrate your capability in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to handle difficult customers or manage time effectively. Prepare a few STAR (Situation, Task, Action, Result) stories to illustrate your skills in action.
✨Emphasise Your Teamwork and Flexibility
Highlight your ability to work collaboratively with others, especially since the role involves liaising with various teams. Share examples of how you’ve adapted to changing circumstances or worked with colleagues to achieve common goals, showcasing your flexibility and team spirit.
