Technical Internal Sales in Erskine

EDC is the premier supplier of ABB variable speed drives & motors in Scotland, and was also recently awarded the territory in the North East of England. As an ABB Authorised Value Provider, we repair, service, install, commission and sell inverters, motors and also ABB control gear. We have a wealth of experience in panel building and project managing, and as such we are able to take projects from inception to completion. Located in Erskine for over 10 years, we are well-placed to serve the needs of our clients in Scotland, undertaking both energy surveys and training throughout the country.

With our new branch of the company, EDC Air Compressors, EDC now includes the supply and servicing of air compressors (both oil injected and oil free) as part of our product portfolio - offering the same level of service and engineering experience in this field as we do with our ABB trained VSD field service engineers. Working with a number of blue chip companies in the distilling, manufacturing, chemical and food & drink industries, EDC has a solid reputation for assisting customers not only with keeping their plant operational, but also with advising them on energy savings which can be made throughout their operation. As such, we see ourselves as a partner to our clients, offering advice as well as practical solutions to their everyday engineering needs.

With offices in the Glasgow and Newcastle areas, we are a company on an upward trajectory, and are looking for the best talent to join us on our journey of continued growth.

Job Description

Reporting to the Office Manager, you will be responsible for Internal Technical Sales & Customer phone support. Electrical Product knowledge is essential, ideally in AC Inverters, Electric Motors and Control Gear. A knowledge of the ABB product range would also be beneficial.

Role and Responsibilities

• Dealing with customers over the phone / e-mail / fax and providing technical support
• Liaising with suppliers and distributors
• Evaluating customer requirements and preparing quotations/technical proposals, product specification, selection and pricing.
• Sending out quotations, tracking them, and following up
• Processing orders and co-ordinating the sale process
• Monitoring WIP (Work In Progress) and despatching orders when complete
• Attend manufacturers Training Courses online and in person.
• Provide sales support for the Account Managers

Additional Responsibilities

• As you will be working in the main office, you will be requested to answer the overspill of calls from the main switchboard.
• From time to time you may be asked to greet visitors/customers arriving on site.
• Occasionally you may be asked to assist another member of staff or management in general administrative duties.
• You may be expected to attend site meetings and internal meetings to give progress reports and updates.
• You may be required to assist in dispatching orders/goods from stores.

Qualifications

• Proficient with office-based programmes such as Excel & Word.
• Strong in numerical and verbal reasoning
• Good under pressure & able to work accurately to deadlines
• Investigative, persistent & friendly personality, with a positive outlook
• Presentable with good time-keeping
• Adaptable & willing to learn

Additional Information

Hours of work will be from 8:30 am to 5pm Monday to Friday. A half hour per day is allowed for lunch. Annual leave is 32 days. Company profit share bonus scheme. Expanding dual location company with potential for career progression.