At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for colleagues.
- Company: Join a growing tech-focused company in York with a supportive culture.
- Benefits: Flexible working hours, career development, and exposure to modern technologies.
- Other info: Great opportunities for career progression and hands-on project experience.
- Why this job: Make a real impact while developing your skills in a dynamic IT environment.
- Qualifications: Experience in 1st and 2nd line support with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations.
You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies.
What you'll be doing
- Act as the first point of contact for IT support requests.
- Log, prioritise and manage incidents through the IT service desk.
- Troubleshoot hardware, software and user access issues.
- Deliver an excellent customer experience with every interaction.
- Configure laptops, desktops and mobile devices.
- Create and manage user accounts and permissions.
- Support Microsoft technologies including Azure, Intune and Defender for Endpoint.
- Assist with patching, updates and routine system maintenance.
- Diagnose and resolve first and second-line technical issues.
- Escalate complex incidents where appropriate.
- Follow ITIL-style processes to ensure consistent service delivery.
- Assist with hardware rollouts, migrations and system upgrades.
- Support testing and deployment of new solutions.
- Help deliver technical improvements across the business.
- Work closely with the IT Operations Manager and wider IT team.
- Contribute to documentation and knowledge sharing.
- Continuously develop your technical skills across infrastructure and cloud technologies.
What we're looking for
- Experience providing 1st and 2nd Line IT Support.
- Strong Microsoft Windows troubleshooting skills across endpoints and servers.
- Good understanding of Microsoft 365.
- Basic networking knowledge.
- Exposure to Azure, Intune and Microsoft Defender for Endpoint.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritise workload in a fast-paced environment.
- Positive attitude with a genuine desire to learn and develop.
You'll stand out if you have
- Experience supporting IT projects or device deployments.
- Knowledge of Active Directory and Entra ID.
- Experience working within an IT Service Management environment.
- An interest in cloud infrastructure and Microsoft technologies.
What success looks like
- Resolving support requests quickly and effectively.
- Delivering a great user experience.
- Providing accurate, consistent technical support.
- Contributing to successful IT projects.
- Continuously developing your technical knowledge and capability.
Working arrangements
- Based in York.
- Flexible working hours to support collaboration.
- Agile, supportive working environment.
- Opportunity to join a growing business investing heavily in technology and transformation.
Why join us?
This is a fantastic opportunity to join a growing business where IT is at the heart of transformation. You'll gain exposure to modern technologies, work on exciting projects, learn from experienced colleagues and have genuine opportunities to progress your career. If you're passionate about technology, enjoy solving problems and want to develop into a well-rounded IT professional, we'd love to hear from you.
service-desk-analyst in York employer: ed Resourcing Ltd
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