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- Tasks: Lead operational teams to ensure top-notch service delivery and client satisfaction.
- Company: Dynamic managed IT provider focused on growth and excellence.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Exciting opportunity to drive operational improvements in a supportive environment.
- Why this job: Join a senior leadership team and make a real impact in service delivery.
- Qualifications: Proven experience as a Service Delivery Manager with strong leadership skills.
The predicted salary is between 55000 - 60000 £ per year.
Senior Service Delivery Manager Hybrid – King’s Lynn (2 days per week) £55,000 – £60,000
Our client is a specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take it further. This is a Senior Leadership Team role, responsible for scaling consistency, strengthening accountability, and ensuring we remain the partner our clients rely on when it matters most.
You will lead multiple operational teams, take ownership of service performance end‑to‑end, and be the person both clients and internal teams trust when situations become complex or high‑pressure. This role requires someone who has already operated successfully as a Service Delivery Manager and is ready to deliver at a higher standard.
The Role
You will take full ownership of service delivery across:
- Service Desk
- Provisioning
- Service Assurance
Leading a team of 12–15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions.
Key Responsibilities
- Service Delivery Leadership
- Own end-to-end service performance across all operational teams
- Ensure consistent delivery against SLAs across all client accounts
- Maintain control of ticket queues, call handling and service standards
- Step in during major incidents or service disruption to stabilise delivery
Client Engagement
service-delivery-team-lead in Norfolk employer: ed Resourcing Ltd
Contact Detail:
ed Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land service-delivery-team-lead in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've led teams through high-pressure situations or improved service delivery. We want you to showcase your experience and how you can bring that to the table.
✨Tip Number 3
Don’t forget to research the company! Understand their service delivery model and what they value most. This will help you tailor your responses and show them you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace service-delivery-team-lead in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Service Delivery Manager role. Highlight your leadership experience and any specific achievements in service delivery that demonstrate your ability to manage operational teams effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully led teams and improved service delivery in previous positions.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from discussing complex situations you've navigated. We want to see how you handle high-pressure scenarios and what strategies you employed to stabilise service delivery during challenging times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ed Resourcing Ltd
✨Know Your Stuff
Make sure you’re well-versed in service delivery management principles. Brush up on your knowledge of SLAs, service desk operations, and how to handle high-pressure situations. Being able to discuss specific examples from your past experience will show that you’re ready for this senior role.
✨Show Leadership Skills
Since this is a leadership position, be prepared to talk about your experience leading teams. Think of examples where you’ve driven operational improvements or managed complex situations. Highlight your ability to inspire trust and accountability within your team.
✨Engage with the Client Perspective
Understand the importance of client engagement in service delivery. Be ready to discuss how you’ve built strong relationships with clients in the past and how you plan to maintain those connections. This will demonstrate that you can be the trusted partner they need.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think through potential challenges you might encounter in this role, such as managing service disruptions or ensuring SLA compliance, and prepare your responses. This will show that you can think on your feet and handle pressure effectively.