At a Glance
- Tasks: Lead IT operations and enhance technical delivery in a dynamic Microsoft environment.
- Company: Join a growing tech-led organisation in the vibrant West Midlands.
- Benefits: Enjoy a £60,000 salary, private healthcare, and flexible benefits.
- Other info: Hybrid working model with ongoing training and excellent career growth.
- Why this job: Make a real impact on IT systems while mentoring junior team members.
- Qualifications: Proven IT Operations experience with strong Microsoft technical skills.
The predicted salary is between 60000 - 60000 £ per year.
Location: Hybrid - West Midlands (minimum 3 days on-site)
Salary: £60,000 benefits
Overview
We're working with a growing, technology‑led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function. This is a predominantly hands‑on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.
Key Responsibilities
- Support and develop the IT Operations function, providing guidance to junior team members
- Take ownership of day‑to‑day IT infrastructure operations within a Microsoft‑focused environment
- Manage Change and Incident Management processes to minimise disruption
- Own the patching process across servers, endpoints, cloud, and network environments
- Oversee Service Desk operations and ensure strong end‑user support
- Work closely with third‑party vendors and technology partners
- Drive continuous improvement across IT processes and service delivery
- Support compliance and security‑related initiatives
- Contribute to infrastructure and cloud‑related projects
Essential Skills & Experience
- Proven experience in an IT Operations or Infrastructure‑focused role
- Strong hands‑on technical expertise across Microsoft technologies, including:
- Microsoft Entra ID (Azure AD)
- Hyper‑V
- Microsoft Purview
- Intune
- Azure Networking
- Experience supporting Service Desk / IT support functions
- Knowledge of Change and Incident Management processes
- Strong communication skills and ability to work across technical and non‑technical teams
- Ability to take ownership and work independently
- Eligibility for SC clearance
Desirable Experience
- Azure certifications (e.g., AZ‑104, AZ‑305)
- Familiarity with frameworks such as ISO 27001, Cyber Essentials, or ITIL
- Experience with Microsoft 365 / Azure environments and migrations
Personal Attributes
- Proactive and detail‑oriented
- Strong problem‑solving skills
- Collaborative team player
- Interest in mentoring and supporting others
Package & Benefits
- Salary: £60,000
- Pension scheme
- Private healthcare
- Flexible benefits (including cycle to work / EV schemes)
- Ongoing training and development
- Hybrid working (minimum 3 days on‑site)
IT Operations Manager. Job in Birmingham LilyLifestyle Jobs in Lichfield employer: ed Resourcing Ltd
Join a dynamic and technology-driven organisation in the West Midlands as an IT Operations Manager, where you will not only lead a talented team but also enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary of £60,000, flexible benefits including private healthcare and a pension scheme, and the opportunity for hybrid working, this role offers a perfect blend of professional challenge and personal well-being. Embrace the chance to make a meaningful impact while advancing your career in a collaborative environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager. Job in Birmingham LilyLifestyle Jobs in Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company’s tech stack. We recommend practising common interview questions related to Microsoft technologies to show you’re the right fit.
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to discuss how you've guided teams in the past and how you can support junior members in their development. This is key for an IT Operations Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Operations Manager. Job in Birmingham LilyLifestyle Jobs in Lichfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your hands-on experience with Microsoft technologies and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our IT function. Be sure to mention any relevant projects or experiences that showcase your problem-solving skills.
Show Off Your Technical Skills:Since this role is heavily focused on technical delivery, don’t shy away from listing your expertise in Microsoft Entra ID, Hyper-V, and other relevant technologies. We love seeing candidates who can demonstrate their technical prowess clearly!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ed Resourcing Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft technologies like Azure AD, Hyper-V, and Intune. Be ready to discuss your hands-on experience and how you've tackled challenges in these areas.
✨Showcase Your Leadership Skills
Since this role involves some team leadership, think of examples where you've guided junior team members or led projects. Highlight your ability to mentor and support others, as this will resonate well with the interviewers.
✨Understand Change and Incident Management
Familiarise yourself with Change and Incident Management processes. Be prepared to explain how you've managed disruptions in the past and what strategies you used to minimise impact on operations.
✨Communicate Clearly and Confidently
Strong communication is key, especially when working across technical and non-technical teams. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about how you handle collaboration and problem-solving.
