At a Glance
- Tasks: Build strong relationships with clients and manage their objectives effectively.
- Company: Dynamic company in the Health and Social Care sector with a focus on client satisfaction.
- Benefits: Competitive salary, 25 days leave, health insurance, and hybrid working model.
- Other info: Enjoy regular team socials and personal training plans for career growth.
- Why this job: Make a real impact by supporting clients and enhancing their business through technology.
- Qualifications: Experience in account management or customer service, especially in B2B or healthcare.
The predicted salary is between 35000 - 45000 £ per year.
Location: King’s Lynn (Hybrid)
Salary: £35,000 to £45,000 DOE
Hours: Mon to Fri, 9:00am to 5:30pm
Reports to: Managing Director
We are seeking an Internal Account Manager (Client Partner) to act as the central point of contact for our client base. The role focuses on building strong relationships, understanding client needs, and working across internal teams and external partners to ensure those needs are delivered effectively.
Role Overview
- Manage and build relationships across a portfolio of large UK based Health and Social Care clients, alongside several smaller organisations.
- Rapidly understand and manage existing and planned client objectives and pipelines, supporting clients in recognising the value being delivered.
- Work closely with internal teams and external partners to ensure a clear understanding of the benefits we deliver, as well as the considerations and impacts on the client’s business and people.
- Build on existing strong relationships with key stakeholders and identify challenges that can be addressed through technology, service improvement, and transformation.
- Manage all client objectives through to completion, keeping clients fully informed of progress.
- Maintain comprehensive and accurate CRM records including notes, next steps, and scheduled actions within CRM and Outlook.
- Coordinate virtual teams around key objectives and projects, including clients, partners, and internal delivery and support teams.
- Manage your own objective pipeline and work with the Team Leads to ensure sufficient resource is in place to meet client needs.
- Proactively manage your own diary, follow ups, and reminders.
- Attend regular client reviews and change boards via Microsoft Teams, with occasional face to face meetings.
- Provide weekly reporting to the business on the status of agreed and planned objectives across all clients, including feedback on client satisfaction.
What We’re Looking For
- Proven experience in account management or customer services, ideally within B2B or service based sectors.
- A strong relationship focused mindset. This is not a new business or sales role.
- Commercially astute with excellent communication skills and a strong focus on delivering exceptional customer service at all touchpoints.
- Experience working with medium to large commercial, not for profit, charity, or public sector organisations, ideally within healthcare.
- A good understanding of enterprise IT, including Microsoft 365, Managed Service Providers, and technology solutions.
What We Offer
- £35,000 to £45,000 basic salary DOE.
- 25 days annual leave plus UK bank holidays.
- Contributory pension scheme.
- Personal training plan.
- Health insurance.
- Hybrid working model.
- Regular one to one feedback and performance reviews.
- Laptop and home working IT equipment.
- Regular team socials.
Working Location
Typically one anchor day per week in the King’s Lynn office with the commercial team, with remaining days split between office and home working subject to business needs. Occasional UK travel and overnight stays may be required to meet client needs.
Interview Process
- 30 minute Microsoft Teams interview.
- 60 minute face to face interview in King’s Lynn with scenario testing.
- 60 minute online team alignment assessment and DBS checks.
internal-account-manager in King's Lynn employer: ed Resourcing Ltd
Join a dynamic team as an Internal Account Manager in King’s Lynn, where we prioritise strong relationships and exceptional service delivery for our clients in the Health and Social Care sector. Enjoy a supportive work culture that fosters personal growth through regular feedback, training opportunities, and a hybrid working model that promotes work-life balance. With competitive salary packages, generous annual leave, and a focus on employee well-being, we are committed to making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land internal-account-manager in King's Lynn
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Show them you’re not just another candidate.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it shows initiative!
We think you need these skills to ace internal-account-manager in King's Lynn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Internal Account Manager. Highlight your experience in account management and customer service, especially in B2B or service-based sectors. We want to see how you've built strong relationships and delivered exceptional service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've managed client relationships and met their needs. Remember, we love a good story that showcases your skills!
Showcase Your Communication Skills:As an Internal Account Manager, communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively. Whether it's through your CV, cover letter, or any additional documents, let your communication skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at ed Resourcing Ltd
✨Know Your Clients
Before the interview, take some time to research the company’s client base, especially in the Health and Social Care sectors. Understanding their needs and challenges will help you demonstrate your ability to build strong relationships and manage client objectives effectively.
✨Showcase Your Communication Skills
As an Internal Account Manager, communication is key. Prepare examples of how you've successfully communicated with clients and internal teams in the past. Be ready to discuss how you can ensure clarity and understanding across all parties involved.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified challenges and implemented solutions, particularly through technology or service improvements. This will show your potential employer that you can proactively manage client needs and drive transformation.
✨Familiarise Yourself with CRM Tools
Since maintaining accurate CRM records is crucial for this role, brush up on your knowledge of CRM systems and how you’ve used them in previous roles. Be prepared to discuss how you would manage your own objective pipeline and keep clients informed of progress.
