Internal Account Manager

Internal Account Manager (Client Partner)Location: King’s Lynn (Hybrid)Salary: £35,000 to £45,000 DOEHours: Mon to Fri, 9:00am to 5:30pmReports to: Managing DirectorWe are seeking an Internal Account Manager (Client Partner) to act as the central point of contact for our client base. The role focuses on building strong relationships, understanding client needs, and working across internal teams and external partners to ensure those needs are delivered effectively.Role OverviewManage and build relationships across a portfolio of large UK based Health and Social Care clients, alongside several smaller organisationsRapidly understand and manage existing and planned client objectives and pipelines, supporting clients in recognising the value being deliveredWork closely with internal teams and external partners to ensure a clear understanding of the benefits we deliver, as well as the considerations and impacts on the client’s business and peopleBuild on existing strong relationships with key stakeholders and identify challenges that can be addressed through technology, service improvement, and transformationManage all client objectives through to completion, keeping clients fully informed of progressMaintain comprehensive and accurate CRM records including notes, next steps, and scheduled actions within CRM and OutlookCoordinate virtual teams around key objectives and projects, including clients, partners, and internal delivery and support teamsManage your own objective pipeline and work with the Team Leads to ensure sufficient resource is in place to meet client needsProactively manage your own diary, follow ups, and remindersAttend regular client reviews and change boards via Microsoft Teams, with occasional face to face meetings.Provide weekly reporting to the business on the status of agreed and planned objectives across all clients, including feedback on client satisfaction.What We’re Looking ForProven experience in account management or customer services, ideally within B2B or service based sectorsA strong relationship focused mindset. This is not a new business or sales roleCommercially astute with excellent communication skills and a strong focus on delivering exceptional customer service at all touchpointsExperience working with medium to large commercial, not for profit, charity, or public sector organisations, ideally within healthcareA good understanding of enterprise IT, including Microsoft 365, Managed Service Providers, and technology solutionsWhat We Offer£35,000 to £45,000 basic salary DOE25 days annual leave plus UK bank holidaysContributory pension schemePersonal training planHealth insuranceHybrid working modelRegular one to one feedback and performance reviewsLaptop and home working IT equipmentRegular team socialsWorking Location:Typically one anchor day per week in the King’s Lynn office with the commercial team, with remaining days split between office and home working subject to business needs.Occasional UK travel and overnight stays may be required to meet client needs.Interview Process30 minute Microsoft Teams interview60 minute face to face interview in King’s Lynn with scenario testing60 minute online team alignment assessment and DBS checks