At a Glance
- Tasks: Lead IT operations and enhance technical delivery in a Microsoft environment.
- Company: Growing tech organisation in the West Midlands with a focus on innovation.
- Benefits: £60,000 salary, private healthcare, pension scheme, and flexible benefits.
- Other info: Enjoy hybrid working and ongoing training opportunities in a collaborative environment.
- Why this job: Make a real impact by improving IT systems and mentoring junior team members.
- Qualifications: Experience in IT operations with strong Microsoft technical skills required.
The predicted salary is between 60000 - 60000 £ per year.
Location: Hybrid – West Midlands (minimum 3 days on-site)
Salary: £60,000
Overview
We’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function. This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.
Key Responsibilities
- Support and develop the IT Operations function, providing guidance to junior team members
- Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment
- Manage Change and Incident Management processes to minimise disruption
- Own the patching process across servers, endpoints, cloud, and network environments
- Oversee Service Desk operations and ensure strong end-user support
- Work closely with third-party vendors and technology partners
- Drive continuous improvement across IT processes and service delivery
- Support compliance and security-related initiatives
- Contribute to infrastructure and cloud-related projects
Essential Skills & Experience
- Proven experience in an IT Operations or Infrastructure-focused role
- Strong hands-on technical expertise across Microsoft technologies, including:
- Microsoft Entra ID (Azure AD)
- Hyper-V
- Microsoft Purview
- Intune
- Azure Networking
- Experience supporting Service Desk / IT support functions
- Knowledge of Change and Incident Management processes
- Strong communication skills and ability to work across technical and non-technical teams
- Ability to take ownership and work independently
- Eligibility for SC clearance
Desirable Experience
- Azure certifications (e.g., AZ-104, AZ-305)
- Familiarity with frameworks such as ISO 27001, Cyber Essentials, or ITIL
- Experience with Microsoft 365 / Azure environments and migrations
Personal Attributes
- Proactive and detail-oriented
- Strong problem-solving skills
- Collaborative team player
- Interest in mentoring and supporting others
Package & Benefits
- Salary: £60,000
- Pension scheme
- Private healthcare
- Flexible benefits (including cycle to work / EV schemes)
- Ongoing training and development
- Hybrid working (minimum 3 days on-site)
it-operations-manager in Birmingham employer: ed Resourcing Ltd
Join a dynamic and technology-driven organisation in the West Midlands as an IT Operations Manager, where you will not only lead a talented team but also enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary of £60,000, flexible benefits including private healthcare and ongoing training opportunities, this role offers a unique chance to make a significant impact while enjoying a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land it-operations-manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in operations. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in Microsoft technologies. We want you to shine when discussing your hands-on experience with tools like Azure and Hyper-V!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in IT operations. This will demonstrate your proactive approach and ability to take ownership of issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our tech-savvy team.
We think you need these skills to ace it-operations-manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your hands-on experience with Microsoft technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your interest in mentoring and supporting others, as that’s a big plus for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can take ownership and drive improvements, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ed Resourcing Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft technologies like Azure AD, Hyper-V, and Intune. Be ready to discuss your hands-on experience and how you've tackled challenges in these areas.
✨Showcase Your Leadership Skills
Since this role involves some team leadership, think of examples where you've guided junior team members or led projects. Highlight your ability to mentor and support others, as this will resonate well with the interviewers.
✨Understand Change and Incident Management
Familiarise yourself with Change and Incident Management processes. Be prepared to explain how you've managed disruptions in the past and what strategies you used to minimise impact on operations.
✨Communicate Clearly and Confidently
Strong communication is key, especially when working across technical and non-technical teams. Practice articulating your thoughts clearly and confidently, and be ready to answer questions about your collaborative experiences.
