At a Glance
- Tasks: Create engaging content for social media and support community initiatives.
- Company: Join Eczema UK, a leading charity making a real difference.
- Benefits: Be part of a friendly team with opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a mission-driven environment.
- Why this job: Help raise awareness and improve lives for those affected by eczema.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Eczema UK is the leading UK charity supporting everyone affected by eczema. The organization provides clear, evidence‑based information, advice and support to people living with eczema, their families and caregivers. Eczema UK acts as a strong, independent voice, raising public and professional awareness of the condition and its impact. The charity also supports research into new treatments and campaigns for better medical care and services across the UK. Team members join a mission‑driven environment focused on improving quality of life for people with eczema.
We are excited to be recruiting a Communications Officer to help strengthen and expand the reach of Eczema UK’s work. This is a new role, created as the charity grows and takes on increasingly proactive campaigns and community engagement. You will play a hands‑on role in delivering our day‑to‑day communications — creating and scheduling content across our social media channels and website, supporting the production of our monthly e‑newsletter, and monitoring and engaging with our online community. Beyond digital communications, this role offers real variety. You will provide valuable support across our wider operations — from helping to coordinate webinars and podcasts to assisting with health information, research and policy work. No two days will be quite the same. This is a fantastic opportunity to join a small, friendly and ambitious team at the heart of a charity making a genuine difference to the lives of everyone affected by eczema.
Job purpose
To support the day‑to‑day delivery of Eczema UK’s communications, digital content and organisational operations. This role plays a key part in helping the wider team function effectively.
Key responsibilities
- Digital Communications and Content
- Support the planning, creation and scheduling of social media content across platforms (Instagram, Facebook, LinkedIn, TikTok and YouTube), in line with organisational messaging, brand tone of voice and editorial calendar.
- Coordinate and support our eczema community champions.
- Assist with the planning, drafting and formatting of our monthly supporter e‑newsletter using Mailchimp.
- Monitor e‑newsletter mailing lists and support with performance tracking.
- Monitor media coverage of eczema‑related topics and maintain records of press coverage.
- Act as a first point of contact for media enquiries, coordinating responses and media briefing documents using pre‑approved sources.
- Monitor and respond to community engagement on social media in line with Eczema UK’s community engagement guidelines, escalating comments or queries when needed.
- Assist with uploading and updating content on the website, including information resources and event content.
- Support logistics for webinars, podcasts and online talks, including scheduling, tech set‑up and note‑taking.
- Provide communications and administrative support for charity campaigns, including planning and delivery.
- Support and occasionally attend events to promote Eczema UK, such as the British Association of Dermatologists Annual Meeting.
- Team and Office Support
- Support the Head of Communications and wider team with meeting organisation, minute‑taking and note circulation.
- Help track performance data and KPIs across communications, research and fundraising activities.
- Manage the main email inbox and coordinate responses or internal referrals.
- Act as a point of contact for general office queries.
- General Responsibilities
- Adhere to Eczema UK’s policies and procedures.
- Comply with data protection regulations, ensuring personal information remains confidential.
- Take responsibility for your own personal learning and development, and support the learning and development of others.
- Ensure your work is accurate, meets quality standards and is delivered to agreed deadlines.
- Undertake any other reasonable tasks or projects as required.
Communications Officer employer: Eczema UK
Eczema UK is an exceptional employer, offering a unique opportunity to work within a mission-driven charity dedicated to improving the lives of those affected by eczema. With a supportive and friendly team culture, employees benefit from diverse responsibilities that foster personal and professional growth, while contributing to impactful campaigns and community engagement. Located in London, Eczema UK provides a dynamic work environment where every day brings new challenges and the chance to make a real difference.
