At a Glance
- Tasks: Manage e-commerce operations and ensure smooth order delivery across Europe.
- Company: Join a premium global consumer brand with a strong international presence.
- Benefits: Competitive salary, excellent corporate benefits, and hybrid working model.
- Other info: Opportunity for career growth in a supportive, collaborative environment.
- Why this job: Make a real impact in a dynamic role that influences customer experience.
- Qualifications: 2-5 years in customer operations or e-commerce, strong problem-solving skills.
The predicted salary is between 40000 - 40000 £ per year.
£40,000 + Excellent Corporate Benefits Package
Hybrid 3 days | South East England
Are you looking to step into a role where you'll genuinely influence how one of Europe's most recognised consumer brands delivers products to thousands of customers every day? We're recruiting on behalf of a hugely successful international business that is investing heavily in the future of its e-commerce operation across Western Europe.
This is a fantastic opportunity for someone with experience in customer operations, order management, supply chain or e-commerce operations to join a growing international team where no two days are the same.
What you'll be doing:
- You'll become the operational heartbeat of the online business, ensuring customer orders flow seamlessly from click to delivery across multiple European markets.
- Working with logistics partners, customer service teams, IT, warehouses and commercial colleagues, you'll solve operational challenges, improve processes and help deliver an exceptional customer experience.
You'll be responsible for:
- Monitoring end-to-end e-commerce order flow
- Resolving operational issues across multiple systems
- Working closely with logistics and warehouse partners
- Supporting customer service with complex escalations
- Analysing operational KPIs and identifying improvement opportunities
- Supporting major commercial campaigns and product launches
- Building relationships with stakeholders across Europe
We're looking for someone who has:
- 2-5 years' experience within Customer Operations, Order Management, Supply Chain or E-Commerce Operations
- Excellent problem-solving skills
- Strong Excel and analytical capability
- Experience working with ERP, SAP or order management systems (desirable)
- A collaborative approach and confidence working across multiple teams
- Fluent English
Why join?
This is an opportunity to join a genuinely international organisation where you'll gain exposure to multiple European markets, work alongside experienced leaders and develop your career within a business renowned for investing in its people.
If you're looking for a role where you can learn, grow and make a visible impact from day one, we'd love to hear from you.
Regional E-Commerce Operations Specialist - Premium Global Consumer Brand in Surrey employer: ECW Search
Join a leading global consumer brand that prioritises employee growth and development within a dynamic and collaborative work culture. With a strong commitment to innovation in e-commerce, this role offers the chance to influence operations across multiple European markets while enjoying an excellent corporate benefits package and a hybrid working model. Be part of a team where your contributions are valued, and you can make a meaningful impact from day one.
