At a Glance
- Tasks: Drive operational excellence in retail, managing orders, inventory, and customer service.
- Company: Join a high-growth consumer brand that's certified B Corp and values sustainability.
- Benefits: Earn up to £55,000 with hybrid work, private healthcare, and wellness perks.
- Other info: Great opportunity for career growth and to influence a purpose-led organisation.
- Why this job: Make a real impact in a scaling business while working in a dynamic environment.
- Qualifications: Experience in retail operations, supply chain, or customer service is a plus.
The predicted salary is between 55000 - 55000 £ per year.
We're partnering with an exciting high-growth consumer brand on the appointment of a Retail Operations Manager to join their expanding commercial team. Having established a strong market position and built an exceptional reputation with customers, the business is now entering its next phase of growth and is looking for an operationally focused individual who can help scale retail operations across the UK.
This is a fantastic opportunity for someone who enjoys sitting at the intersection of supply chain, customer operations, forecasting and commercial execution. You'll play a key role in ensuring products reach customers efficiently whilst supporting continued retail expansion.
The Opportunity
As Retail Operations Manager, you'll be responsible for driving operational excellence across the order-to-cash process, forecasting, inventory management, retail execution and customer service. Working closely with commercial, supply chain and external partners, you'll help ensure products are delivered on time, inventory is effectively managed and operational processes continue to scale as the business grows.
Key Responsibilities
- Own and manage the order-to-cash process from sales order through to delivery and invoicing
- Work closely with logistics and fulfilment partners to ensure excellent customer service and inventory control
- Support demand planning and forecasting activities across key retail customers
- Monitor stock levels and coordinate supply plans to maximise product availability
- Lead monthly forecasting and operational planning processes
- Produce reporting and insights to support commercial decision making
- Support the execution of retail launches, displays and promotional activity
- Build strong relationships with retail customers and operational partners
- Identify opportunities to improve processes, efficiency and scalability
About You
We're looking for an organised, commercially minded operations professional who thrives in a fast-paced environment. You'll likely bring experience from a retail, FMCG, consumer goods, e-commerce or supply chain environment and be comfortable managing multiple stakeholders and priorities.
We're particularly interested in individuals with experience in:
- Retail operations
- Supply chain coordination
- Demand planning and forecasting
- Inventory management
- Customer operations
- Logistics or 3PL management
- Sales order processing
- Continuous process improvement
What's On Offer
- Up to £55,000 basic salary
- Hybrid working (3 days per week in London)
- Private healthcare
- Pension contribution
- Share option scheme
- Learning & development budget
- Wellness allowance
- Additional wellbeing and lifestyle benefits
- Opportunity to join a purpose-led, certified B Corp organisation
- Genuine opportunity to influence growth within a scaling consumer brand
If you're looking for a role where you can make a visible impact within a high-growth business and help shape the next stage of its journey, we'd love to hear from you.
Retail Operations Manager in Slough employer: ECW Search
Join a purpose-driven, certified B Corp organisation that prioritises employee wellbeing and professional growth. As a Retail Operations Manager in London, you'll thrive in a dynamic, hybrid work environment while enjoying competitive benefits such as private healthcare, a share option scheme, and a dedicated learning and development budget. This is an exceptional opportunity to make a tangible impact in a high-growth consumer brand, where your contributions will directly influence the company's expansion and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager in Slough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ECW Search, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ECW Search!
We think you need these skills to ace Retail Operations Manager in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ECW Search, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ECW Search and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ECW Search that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ECW Search
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
