At a Glance
- Tasks: Manage critical connectivity services and ensure operational excellence for major transport providers.
- Company: Established tech business delivering connectivity solutions across the UK and Europe.
- Benefits: Hybrid working, competitive salary, bonus scheme, and opportunities for European travel.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Join a growing company and make a real impact in the transport connectivity sector.
- Qualifications: Fluent in German and English with ITIL experience and customer-facing skills.
The predicted salary is between 63000 - 77000 £ per year.
- Service Delivery Manager – Connectivity Solutions
- Company Bonus Scheme
- Fluent German & English Required | Surrey (Hybrid) | Regular European Travel
Are you a bilingual Service Delivery Manager with strong, hands-on ITIL experience?
We're looking for an experienced service delivery professional to own the day-to-day running of critical connectivity services for major transport providers.
You'll keep services performing against SLAs, embed ITIL processes with customers and work closely with engineers to resolve issues, supported by a dedicated Account Manager who looks after strategic relationships and account growth.
If you're fluent in German and English and thrive on operational excellence, this could be the move for you.
About the Company
Our client is an established technology business delivering connectivity services across the UK and Europe.
Their solutions keep transport providers connected on the move, supporting passenger Wi-Fi, CCTV and other operational systems.
Long-term customer contracts give the business a stable footing, and continued growth across Europe makes this an exciting time to join.
The Opportunity
As Service Delivery Manager, you'll take ownership of end-to-end service delivery across a portfolio of UK and German rail operators.
You'll be the main operational contact for your customers' Service Delivery, Incident and Operations Managers, bridging the service desk, engineering teams and suppliers to deliver a consistently high standard of service.
You'll
- Manage service tiers, contracted SLAs and KPIs, producing service reports and leading regular service reviews.
- Establish, embed and improve ITIL processes with customers across Incident, Problem, Change and Service Level Management.
- Run change reviews and act as the escalation point for major incidents, investigating root causes with engineers and explaining them confidently to customers.
- Oversee tiered support, lead continual service improvement and ensure new projects transition smoothly into live operation.
- Coordinate suppliers and partners, running supplier performance reviews.
- Produce standard quotations for existing products, work with Finance on invoicing and support bids with service gap analysis.
Your Background
- A proven background as a Service Delivery Manager or IT Service Manager in a customer-facing, managed-service environment.
- ITIL Foundation certification or higher, with hands-on experience establishing and running ITIL processes with customers.
- A track record of managing services against contracted SLAs and KPIs.
- The technical curiosity to get to the bottom of operational and engineering issues, and the confidence to hold your own with direct, demanding customers.
- Experience managing suppliers and using ITSM platforms such as Service Now or Jira Service Management.
- Fluency in German and English, both written and spoken.
- Experience in rail, transport, connectivity, telecoms or managed IT services would be a real advantage.
- To view our Privacy Policy, please visit https://www. ecwsearch. com/privacy-policy
- #J-18808-Ljbffr
Service Delivery Manager – Connectivity Solutions employer: ECW Search
As a remote-first employer, our company fosters a dynamic and inclusive work culture that prioritises employee well-being and professional growth. With opportunities to lead innovative projects in the convenience and wholesale sector, you will benefit from flexible working arrangements, regular engagement with a supportive team, and the chance to make a significant impact in a high-growth environment. Our commitment to your development ensures that you will thrive both personally and professionally while contributing to our exciting journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Connectivity Solutions
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECW Search values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECW Search might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECW Search!
✨Direct Apply to ECW Search
Let's not forget to apply directly through the ECW Search website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager – Connectivity Solutions
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECW Search.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECW Search. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECW Search
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
