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- Tasks: Lead and optimise commercial operations for a global consumer brand in the toy industry.
- Company: Join a globally recognised brand at the intersection of toys, entertainment, and licensing.
- Benefits: Full corporate benefits package with hybrid working options.
- Other info: Opportunity to influence senior leadership and drive transformation across EMEA.
- Why this job: Make a real impact by shaping and scaling operations in a high-growth environment.
- Qualifications: Senior leadership experience in Sales or Customer Operations, preferably in FMCG or retail.
The predicted salary is between 100000 - 150000 £ per year.
Senior Director – Commercial Operations (EMEA) - London (Hybrid) | Global Consumer Brand
Full corporate benefits package
There are roles that maintain the machine. And there are roles that rebuild and scale it. This is firmly the latter. We’re partnering with a globally recognised consumer brand operating at the intersection of toys, entertainment and licensing, a business with huge cultural relevance and ambitious growth plans across EMEA. They are now looking for a Senior Director of Sales Operations to take full ownership of the commercial engine behind that growth.
The Opportunity
This is a high-impact leadership role, reporting directly into the EMEA leadership team, responsible for shaping and delivering end-to-end commercial operations across the region. You’ll sit at the heart of the business, connecting Sales, Finance, Supply Chain and Customer teams & ensuring the organisation is set up to scale efficiently, profitably and with precision.
What You’ll Own
- Leadership of the full Order-to-Cash lifecycle, driving accuracy, efficiency and cash flow improvement
- Ownership of customer operations, compliance and onboarding across EMEA
- Development of commercial analytics, forecasting and performance insight to support decision‑making
- Oversight of flow planning, pricing governance and stock allocation strategy
- Driving operational excellence across customer service, fulfilment and execution
- Leading training, capability building and continuous improvement initiatives
- Managing and developing a high‑performing, multi‑functional team
- Acting as a key partner to Sales in supporting strategic accounts and revenue delivery
Why This Role is Different
- True ownership of the commercial operating model across a global region
- A role that blends strategy, transformation and hands‑on execution
- Opportunity to simplify complexity and build scalable infrastructure
- High visibility and influence across senior leadership teams
- A business where pace, creativity and commerciality genuinely intersect
You’re a commercially minded operator who understands that growth doesn’t happen without strong foundations.
You’ll Likely Bring
- Senior leadership experience across Sales Operations / Customer Operations in FMCG, consumer or retail‑led environments
- Deep understanding of Order-to-Cash, compliance, and commercial analytics
- Experience operating in international, matrix organisations
- A track record of driving transformation and improving operational performance
- The ability to influence at senior level and lead through complexity
- Comfort balancing strategic thinking with executional delivery
The Bigger Picture
This is a role for someone who wants to go beyond optimisation and instead build, shape and scale the engine of a high‑growth international business. If you’ve been looking for a position where you can combine commercial impact with operational leadership at scale, this is one worth exploring.
For a confidential discussion reach out to me on the details below or simply apply to the ad.
Senior Director Sales Operations - EMEA - Toys employer: ECW Search
Contact Detail:
ECW Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director Sales Operations - EMEA - Toys
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. We want you to walk in feeling confident and ready to discuss how your experience aligns with their ambitious growth plans.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you’ve driven transformation and improved operational performance in past roles. We’re looking for those stories that highlight your ability to influence and lead through complexity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Director Sales Operations - EMEA - Toys
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in Sales Operations and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this Senior Director role. Share your vision for driving operational excellence and how your past experiences have prepared you for this challenge.
Showcase Your Leadership Skills: This role is all about leadership, so don’t hold back! Highlight your experience managing teams and driving transformation. We’re looking for someone who can inspire and lead through complexity, so let that shine through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ECW Search
✨Know Your Numbers
As a Senior Director of Sales Operations, you'll need to demonstrate your understanding of commercial analytics and performance metrics. Brush up on key figures related to Order-to-Cash and be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Leadership Experience
This role requires strong leadership skills, so prepare examples that highlight your experience managing multi-functional teams. Think about specific challenges you've faced and how you led your team through them, focusing on transformation and operational excellence.
✨Understand the Business Landscape
Familiarise yourself with the toy industry and the company's position within it. Be prepared to discuss trends, challenges, and opportunities in the market, as well as how you can contribute to the company's ambitious growth plans across EMEA.
✨Prepare for Strategic Discussions
Since this role involves influencing senior leadership, practice articulating your strategic vision clearly and confidently. Think about how you can simplify complexity and build scalable infrastructure, and be ready to share your ideas on driving efficiency and profitability.