At a Glance
- Tasks: Lead retail operations, manage product launches, and enhance customer experience.
- Company: Join a fast-growing B Corp consumer brand in London.
- Benefits: Up to £65,000 salary, EMI, hybrid work, and great benefits.
- Other info: Dynamic role with opportunities for rapid career advancement.
- Why this job: Be part of an exciting growth journey and make a real impact.
- Qualifications: Experience in commercial or customer operations, with a focus on retail.
The predicted salary is between 65000 - 65000 £ per year.
Senior Demand Planner - Grocery - BCorp Rocketship 📍 London (Hybrid – 3 days per week in office) 💰 Up to £65,000 + EMI + Benefits 🏢 High-Growth Consumer Brand | Certified B Corp | Scale-Up Environment Build something.
Don't just maintain it.
We're partnering with one of the UK's fastest-growing challenger consumer brands to appoint a Commercial Operations Manager/Senior Demand Planner as they continue an exciting period of growth.
Over the last 18 months the business has experienced exceptional and unparalleled success, significantly expanding its retail footprint, product portfolio and customer base.
As a result, this is no longer a traditional retail operations role, it's a pivotal commercial position sitting at the heart of the business.
Working alongside Sales, Supply Chain and the wider Commercial team, you'll become the operational voice of Retail, ensuring products launch successfully, customers receive exceptional service and commercial opportunities are executed brilliantly.
If you're someone who enjoys pace, ambiguity and solving problems before anyone else even knows they exist, we'd love to hear from you.
The Opportunity This is a genuinely cross-functional role where no two days are the same.
One day you could be supporting a major product launch into a key retailer.
The next you'll be working with Sales, Supply Chain and Logistics to resolve availability challenges, improve processes or ensure promotional activity lands flawlessly.
You'll need to be equally comfortable analysing data, influencing stakeholders and rolling your sleeves up to make things happen.
What You'll Be Doing Become the operational lead for the Retail function across key UK customers.
Partner closely with Sales, Supply Chain, Demand Planning and Customer Service to deliver exceptional customer execution.
Manage retailer launches, promotional activity and ongoing operational performance.
Monitor availability, inventory and order fulfilment, proactively identifying risks before they become issues.
Lead cross-functional projects that improve customer experience and operational efficiency.
Act as the key point of contact for retail operational challenges, coordinating solutions across multiple departments.
Drive continuous improvement whilst remaining agile in a fast-changing environment.
Support and develop a growing team as the function continues to evolve.
Who We're Looking For We're far more interested in mindset than job title.
You'll probably have experience within: Commercial Operations Customer Operations Customer Supply Retail Operations Supply Chain Demand Planning But most importantly, you'll have worked closely alongside commercial teams and understand what it takes to support retail customers in a fast-moving environment.
You'll likely come from an FMCG, food, drinks or consumer goods business where speed, collaboration and customer focus are everything.
You'll Thrive If You...
Love working in fast-growing businesses where priorities evolve quickly.
Enjoy solving problems and taking ownership.
Are confident influencing stakeholders across different functions.
Stay calm under pressure and embrace ambiguity.
Can balance commercial thinking with operational excellence.
Naturally build relationships and aren't afraid to challenge constructively when needed.
Want to be part of building something rather than simply maintaining processes.
Why Join?
This is a rare opportunity to join a business at a genuinely exciting stage of growth.
You'll work directly alongside an ambitious leadership team, have the freedom to shape how the function develops and gain exposure to every part of the commercial operation.
If you're looking for a role where you'll learn quickly, make a visible impact and accelerate your career within one of the UK's most exciting challenger brands, we'd love to hear from you.
Email me at - lyle. edwards@ecwsearch. com
