At a Glance
- Tasks: Lead a dynamic Sales Support team and drive operational excellence in a fast-paced environment.
- Company: Join a globally recognised toy giant known for innovation and collaboration.
- Benefits: Competitive salary, bonus, pension contributions, and flexible working options.
- Other info: Great career progression opportunities in a people-first culture.
- Why this job: Make a real impact on commercial performance with beloved brands.
- Qualifications: Experience in FMCG or consumer products and strong leadership skills.
The predicted salary is between 60000 - 60000 £ per year.
An exciting opportunity to join a globally recognised toy company business with an outstanding reputation for innovation, collaboration, and people development. They have some of the coolest brands on the market both in physical toys and gaming.
We are looking for a highly organised and commercially minded Sales Operations Manager to help drive operational excellence across a fast-paced UK & Ireland sales organisation, leading a team of 4 direct reports. Candidates from FMCG, consumer goods, toys, food & beverage, household, personal care, or other branded product environments are all encouraged to apply.
This role will play a critical part in enabling frontline sales teams to focus on growth, customers, and execution while leading a high-performing support function behind the scenes. This is far more than a traditional sales support role; it’s an opportunity to influence processes, improve scalability, strengthen cross-functional collaboration, and shape how a best-in-class commercial organisation operates.
What you’ll be doing:
- Leading and developing a Sales Support team, creating clarity, accountability, and high performance
- Driving operational excellence across forecasting, customer administration, retail processes, and reporting
- Improving workflows and standardising processes to create greater efficiency across the commercial function
- Supporting key retail meetings, customer planning cycles, launches, and major commercial events
- Acting as a key liaison point across Sales, Supply Chain, Finance, Customer Service, and Operations
- Helping scale and professionalise support structures as the business continues to grow
What we’re looking for:
- Experience within FMCG, branded consumer products, retail, or similar fast-moving commercial environments
- Previous leadership or team management experience
- Strong commercial awareness with excellent organisational and stakeholder management skills
- A process-driven mindset with the ability to improve operational effectiveness
- Comfortable working across multiple priorities in a fast-moving environment
- Strong Excel / reporting / systems capability (SAP or Salesforce experience beneficial)
Why join?
- Work with globally renowned brands loved by consumers worldwide
- Join a business known for one of the strongest mentoring and development cultures in the industry
- High visibility role with genuine opportunity to influence commercial performance
- Collaborative, people-first culture with long-term career progression opportunities
- Open to conversations around reduced hours / flexible working contracts
If you’re looking for a role where you can combine operational leadership, commercial impact, and team development within a world-class branded business, we’d love to hear from you.
Retail Operations Manager - Global Toy Business in Marlow employer: ECW Search
Join a globally recognised toy giant in Marlow, where innovation and collaboration are at the heart of our culture. We offer a supportive environment with a strong focus on employee development, competitive benefits including a generous pension contribution and performance bonuses, and the flexibility of hybrid working. This is an exciting opportunity to lead a high-performing team while influencing operational excellence in a fast-paced commercial setting.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager - Global Toy Business in Marlow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ECW Search, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ECW Search!
We think you need these skills to ace Retail Operations Manager - Global Toy Business in Marlow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ECW Search, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ECW Search and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ECW Search that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ECW Search
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
