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- Tasks: Lead and optimise commercial operations for a global consumer brand in the toy industry.
- Company: Join a globally recognised brand at the intersection of toys, entertainment, and licensing.
- Benefits: Full corporate benefits package with opportunities for growth and development.
- Other info: High visibility role with the chance to influence senior leadership and drive transformation.
- Why this job: Make a real impact by shaping and scaling the commercial engine of a high-growth business.
- Qualifications: Senior leadership experience in Sales Operations or Customer Operations within FMCG or retail.
The predicted salary is between 100000 - 150000 £ per year.
Full corporate benefits package.
There are roles that maintain the machine. And there are roles that rebuild and scale it. This is firmly the latter. We’re partnering with a globally recognised consumer brand operating at the intersection of toys, entertainment and licensing, a business with huge cultural relevance and ambitious growth plans across EMEA. They are now looking for a Senior Director of Sales Operations to take full ownership of the commercial engine behind that growth.
The Opportunity
This is a high-impact leadership role, reporting directly into the EMEA leadership team, responsible for shaping and delivering end-to-end commercial operations across the region. You’ll sit at the heart of the business, connecting Sales, Finance, Supply Chain and Customer teams & ensuring the organisation is set up to scale efficiently, profitably and with precision.
What You’ll Own
- Leadership of the full Order-to-Cash lifecycle, driving accuracy, efficiency and cash flow improvement.
- Ownership of customer operations, compliance and onboarding across EMEA.
- Development of commercial analytics, forecasting and performance insight to support decision‑making.
- Oversight of flow planning, pricing governance and stock allocation strategy.
- Driving operational excellence across customer service, fulfilment and execution.
- Leading training, capability building and continuous improvement initiatives.
- Managing and developing a high‑performing, multi‑functional team.
- Acting as a key partner to Sales in supporting strategic accounts and revenue delivery.
Why This Role is Different
- True ownership of the commercial operating model across a global region.
- A role that blends strategy, transformation and hands‑on execution.
- Opportunity to simplify complexity and build scalable infrastructure.
- High visibility and influence across senior leadership teams.
- A business where pace, creativity and commerciality genuinely intersect.
You’re a commercially minded operator who understands that growth doesn’t happen without strong foundations.
You’ll Likely Bring
- Senior leadership experience across Sales Operations / Customer Operations in FMCG, consumer or retail‑led environments.
- Deep understanding of Order-to-Cash, compliance, and commercial analytics.
- Experience operating in international, matrix organisations.
- A track record of driving transformation and improving operational performance.
- The ability to influence at senior level and lead through complexity.
- Comfort balancing strategic thinking with executional delivery.
The Bigger Picture
This is a role for someone who wants to go beyond optimisation and instead build, shape and scale the engine of a high‑growth international business. If you’ve been looking for a position where you can combine commercial impact with operational leadership at scale, this is one worth exploring.
For a confidential discussion reach out to me on the details below or simply apply to the ad.
Senior Director Sales Operations - EMEA - Toys in London employer: ECW Search
Contact Detail:
ECW Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director Sales Operations - EMEA - Toys in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. We want you to walk in feeling confident and ready to show how you can drive their commercial operations to new heights!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or mentors to refine your answers and get comfortable discussing your experience. We’re here to help you articulate how your leadership skills can transform their sales operations.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We believe showing appreciation can set you apart from other candidates and reinforce your enthusiasm for the role.
We think you need these skills to ace Senior Director Sales Operations - EMEA - Toys in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Director Sales Operations. Highlight your leadership experience and any relevant achievements in sales operations, especially in FMCG or retail environments. We want to see how you can drive transformation and improve operational performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-impact role. Share specific examples of how you've influenced senior teams and led through complexity. Remember, we love creativity and commerciality, so let your personality come through!
Showcase Your Analytical Skills: Since this role involves commercial analytics and performance insight, make sure to highlight your analytical skills. Provide examples of how you've used data to support decision-making and drive efficiency. We’re looking for someone who can simplify complexity and build scalable infrastructure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter. Don’t miss out on this opportunity!
How to prepare for a job interview at ECW Search
✨Know the Company Inside Out
Before your interview, dive deep into the company's history, values, and recent news. Understanding their position in the toy industry and their growth plans will help you tailor your responses and show genuine interest.
✨Showcase Your Leadership Experience
As a Senior Director, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've led teams through transformation and improved operational performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Order-to-Cash Process
Since this role involves ownership of the Order-to-Cash lifecycle, brush up on your knowledge of this process. Be ready to discuss how you've driven accuracy and efficiency in past positions, and think about how you can apply that experience to this new role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's growth strategy, team dynamics, and how they measure success in this role. This shows you're not just interested in the job, but also in how you can contribute to their vision.