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For Companies At a Glance
- Tasks: Lead commercial operations across EMEA, driving efficiency and growth.
- Company: Join a globally recognised consumer brand in toys and entertainment.
- Benefits: Competitive salary, full corporate benefits, and hybrid working.
- Other info: Opportunity to influence senior leadership and drive transformation.
- Why this job: Shape the future of a high-growth international business with real impact.
- Qualifications: Senior leadership experience in Sales or Customer Operations, preferably in FMCG.
The predicted salary is between 110000 - 140000 £ per year.
Salary - c.£110,000 - £140,000
Full corporate benefits package
There are roles that maintain the machine. And there are roles that rebuild and scale it. This is firmly the latter. We’re partnering with a globally recognised consumer brand operating at the intersection of toys, entertainment and licensing, a business with huge cultural relevance and ambitious growth plans across EMEA. They are now looking for a Senior Director of Sales Operations to take full ownership of the commercial engine behind that growth.
The Opportunity
This is a high-impact leadership role, reporting directly into the EMEA leadership team, responsible for shaping and delivering end-to-end commercial operations across the region. You’ll sit at the heart of the business, connecting Sales, Finance, Supply Chain and Customer teams & ensuring the organisation is set up to scale efficiently, profitably and with precision.
What You’ll Own
- Leadership of the full Order-to-Cash lifecycle, driving accuracy, efficiency and cash flow improvement
- Ownership of customer operations, compliance and onboarding across EMEA
- Development of commercial analytics, forecasting and performance insight to support decision-making
- Oversight of flow planning, pricing governance and stock allocation strategy
- Driving operational excellence across customer service, fulfilment and execution
- Leading training, capability building and continuous improvement initiatives
- Managing and developing a high-performing, multi-functional team
- Acting as a key partner to Sales in supporting strategic accounts and revenue delivery
Why This Role is Different
- True ownership of the commercial operating model across a global region
- A role that blends strategy, transformation and hands-on execution
- Opportunity to simplify complexity and build scalable infrastructure
- High visibility and influence across senior leadership teams
- A business where pace, creativity and commerciality genuinely intersect
About You
You’re a commercially minded operator who understands that growth doesn’t happen without strong foundations. You’ll likely bring:
- Senior leadership experience across Sales Operations / Customer Operations in FMCG, consumer or retail-led environments
- Deep understanding of Order-to-Cash, compliance, and commercial analytics
- Experience operating in international, matrix organisations
- A track record of driving transformation and improving operational performance
- The ability to influence at senior level and lead through complexity
- Comfort balancing strategic thinking with executional delivery
The Bigger Picture
This is a role for someone who wants to go beyond optimisation and instead build, shape and scale the engine of a high-growth international business. If you’ve been looking for a position where you can combine commercial impact with operational leadership at scale, this is one worth exploring.
For a confidential discussion reach out to me on the details below or simply apply to the ad: | 07791 802504
Senior Director Commercial Operations - EMEA in London employer: ECW Search
Contact Detail:
ECW Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director Commercial Operations - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their culture, values, and recent news. We want you to walk in feeling confident and ready to show how your experience aligns with their ambitious growth plans.
✨Tip Number 3
Practice your pitch! You need to clearly articulate your value proposition and how you can drive operational excellence. We suggest rehearsing with a friend or in front of a mirror until it feels natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
We think you need these skills to ace Senior Director Commercial Operations - EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Director in Commercial Operations. Highlight your leadership experience and any relevant achievements in sales operations or customer operations, especially in FMCG or retail environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-impact role. Share specific examples of how you've driven transformation and improved operational performance in previous roles.
Showcase Your Strategic Thinking: In your application, don’t just list your skills—demonstrate how you’ve balanced strategic thinking with executional delivery. We want to see how you can simplify complexity and build scalable infrastructure.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at ECW Search
✨Know Your Numbers
As a Senior Director in Commercial Operations, you'll need to demonstrate your understanding of key metrics. Brush up on your Order-to-Cash lifecycle knowledge and be ready to discuss how you've improved cash flow or operational efficiency in past roles.
✨Showcase Leadership Experience
This role requires strong leadership skills. Prepare examples of how you've led multi-functional teams and driven transformation in previous positions. Highlight specific initiatives where your leadership made a tangible impact.
✨Understand the Business Landscape
Familiarise yourself with the consumer brand's market position and growth plans. Be prepared to discuss how you can contribute to their ambitious goals and simplify complexities within their operations.
✨Prepare for Strategic Conversations
Expect to engage in discussions about strategy and execution. Think about how you can balance high-level strategic thinking with practical execution. Prepare to share insights on how you've influenced senior leadership in past roles.