At a Glance
- Tasks: Provide top-notch support to customers using our fleet management software.
- Company: Join a rapidly growing tech company with a strong reputation in fleet solutions.
- Benefits: Enjoy a competitive salary, bonus scheme, 27 days holiday, and birthday leave.
- Other info: Hybrid working model with full training provided and great career progression opportunities.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Experience in customer support and a passion for technology are key.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hybrid – East Midlands (Office-based two days per week)
£30,000 Basic Salary
Company Bonus Scheme
27 Days Holiday + Bank Holidays
Birthday Leave
Company Pension
Employee Assistance Programme
Volunteering Days
The Company:
This rapidly expanding technology business provides industry-leading Fleet Management solutions to organisations across the UK. With thousands of active users and continuous year-on-year growth, the company has built a strong reputation for delivering intuitive, reliable and secure software that helps businesses manage critical driver, vehicle and workforce information. Backed by a highly experienced senior team and a strong pipeline of new features and product enhancements, the company is entering an exciting phase of development. As demand continues to increase, they are strengthening their support function to maintain outstanding service levels for their expanding customer base.
This is a great opportunity to join a friendly, collaborative team within a fast-growing SaaS environment, where you can progress your technical skills and contribute directly to customer experience and service quality.
The Role:
We are seeking a proactive 1st Line Customer Support Executive to deliver high-quality technical and administrative support to users of the company’s cloud-based solutions. You will be the first point of contact for customer queries, troubleshooting issues, handling support tickets, completing key administrative tasks, and helping ensure clients receive a responsive and positive experience. The successful candidate will also play an important role in supporting product testing, onboarding activities, user administration and ongoing service improvements.
Key Responsibilities:
- Respond to customer support queries via phone, email and online ticketing systems.
- Diagnose, investigate and resolve 1st-line technical issues within agreed timeframes.
- Provide online training and guidance to users on system features and processes.
- Maintain, update and remove user accounts across internal systems.
- Support the testing of new releases, features and bug fixes.
- Complete administrative tasks including document validation, data entry and record management.
- Process compliance-related documentation accurately and efficiently.
- Work collaboratively with the wider support and operations teams to improve service quality.
- Help ensure that all customer interactions are handled in a professional, accurate and timely manner.
Skills & Experience Required:
- Previous experience in a customer support, service desk or administrative role (ideally within fleet, technology, compliance or a fast-paced service environment).
- Excellent communication skills.
- Strong attention to detail and accuracy in all administrative tasks.
- Confident working with MS Office (Outlook, Word, Excel essential).
- Experience with online ticketing/helpdesk tools beneficial.
- Ability to prioritise workload, manage deadlines and remain calm under pressure.
- Positive attitude, strong work ethic and a proactive approach to problem solving.
- Comfortable working both independently and as part of a team.
- An interest in technology and a willingness to learn new systems.
Additional Information:
Standard working hours: Monday–Thursday 9:00–17:30, Friday 9:00–17:00. Role requires a basic DBS check due to data-sensitive work. Company offers full training on all systems and processes.
If you are enthusiastic about delivering excellent customer support and want to join a growing technology business, please apply for immediate consideration or contact us at contact@ecwsearch.com.
Customer Support Executive – Fleet Software in Derby employer: ECW Search
Join a dynamic and rapidly expanding technology company in the East Midlands, where you will be part of a friendly and collaborative team dedicated to delivering exceptional customer support for innovative Fleet Management solutions. With a strong focus on employee growth, the company offers comprehensive training, a generous benefits package including 27 days holiday plus bank holidays, and opportunities to contribute to meaningful service improvements in a fast-paced SaaS environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive – Fleet Software in Derby
✨Tip Number 1
Get to know the company inside out! Research their fleet management solutions and understand what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customer queries, being clear and confident is key. Try role-playing common support scenarios with a friend to get comfortable with troubleshooting and guiding users.
✨Tip Number 3
Show off your tech-savviness! Brush up on your MS Office skills and familiarise yourself with online ticketing systems. If you can demonstrate your ability to quickly learn new tools, you'll stand out as a proactive candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our friendly, collaborative team in this exciting SaaS environment.
We think you need these skills to ace Customer Support Executive – Fleet Software in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Support Executive. Highlight any relevant experience in customer support or tech, and don’t forget to mention your skills with MS Office and online ticketing systems!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re excited about joining our team at StudySmarter. Make it clear how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your problem-solving abilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECW Search
✨Know the Company Inside Out
Before your interview, take some time to research the company’s fleet management solutions and their reputation in the industry. Understanding their products and services will not only impress the interviewers but also help you relate your experience to their needs.
✨Showcase Your Customer Support Skills
Prepare specific examples from your previous roles where you successfully handled customer queries or resolved technical issues. Highlight your communication skills and how you maintained a positive customer experience, as this is crucial for a Customer Support Executive.
✨Familiarise Yourself with Technical Tools
Since the role involves using online ticketing systems and MS Office, brush up on these tools before the interview. If you have experience with similar software, be ready to discuss it and how you can quickly adapt to new systems.
✨Demonstrate a Proactive Attitude
During the interview, express your enthusiasm for problem-solving and your willingness to learn. Share instances where you took the initiative to improve processes or support your team, as this aligns perfectly with the proactive approach they’re looking for.
