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For Companies At a Glance
- Tasks: Manage vehicle orders, provide customer support, and handle administrative tasks.
- Company: Join an innovative automotive brand with nearly 30 years of experience in creative vehicle solutions.
- Benefits: Enjoy a competitive salary, company bonus scheme, and options for a company car or allowance.
- Why this job: Be part of a dynamic team making a real impact in the premium fleet sector.
- Qualifications: A customer-first mindset and strong organisational skills are essential; automotive experience is a plus.
- Other info: This role offers a chance to thrive in a fast-paced environment while delivering exceptional service.
The predicted salary is between 24000 - 32000 £ per year.
Location: Harrogate
£28,000 Basic Salary
Company Bonus Scheme
Company Car or Car Allowance
Pension
The Company:
Our client is one of the most innovative automotive brands who have been creating and implementing creative vehicle solutions in the UK for nearly 30 years. They have a premium fleet of vehicles and have developed a highly competitive offering for both personal and business users. The business has built a complete end to end offering throughout the value chain and therefore can tailor their offering to both car and van customers alike. This is an incredible and rare opportunity to join a business that has gone through significant positive change recently and continues to operate at the premium end of the fleet sector.
The Role:
Own the Process. Deliver Excellence. Keep Customers Moving. This role is vital in keeping everything running smoothly—handling orders, managing administration, and providing exceptional support.
What You’ll Do:
- Own the Vehicle Order Process: Manage orders from initial request to final delivery, ensuring accuracy and efficiency.
- Customer Support: Be the go-to contact for customers, keeping them updated and resolving any queries with professionalism and care.
- Administration & Coordination: Handle all related admin tasks, from processing paperwork to updating systems, ensuring compliance and accuracy.
- Liaise with Stakeholders: Work closely with suppliers, internal teams, and customers to guarantee a smooth order journey.
- Problem Solving: Tackle challenges proactively, identifying solutions that keep the process moving and the customer happy.
What You Bring:
- A customer-first mindset with a passion for delivering excellent service.
- Strong administrative and organisational skills with great attention to detail.
- The ability to manage multiple orders efficiently in a fast-paced environment.
- Excellent communication and problem-solving abilities to keep everything on track.
- Experience within the automotive, leasing, or fleet sector is a bonus but not essential.
If you’re a proactive and process-driven professional looking for a role where you can make a real impact, we’d love to hear from you! Apply directly or contact us on 0207 4594877 or email contact@ecwsearch.com.
Customer Service Executive - Vehicle Funding employer: ECW Search
Contact Detail:
ECW Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Vehicle Funding
✨Tip Number 1
Familiarise yourself with the automotive industry, especially vehicle funding and leasing. Understanding the terminology and processes will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the automotive sector. Attend industry events or join online forums to connect with people who can provide insights about the company and the role, which could give you an edge in your application.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer service and problem-solving. Think of examples from your past experiences where you successfully managed customer queries or streamlined processes.
✨Tip Number 4
Research the company’s recent changes and innovations in the vehicle funding space. Being able to discuss these developments during your interview shows that you are proactive and genuinely interested in contributing to their success.
We think you need these skills to ace Customer Service Executive - Vehicle Funding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed orders or provided support, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention specific examples from your past experiences that demonstrate your skills in managing multiple tasks efficiently.
Highlight Relevant Skills: In your application, clearly outline your strong administrative and organisational skills. Mention your attention to detail and ability to communicate effectively, as these are crucial for the role.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their innovative approach in the automotive sector. Mention how you align with their values and how you can contribute to their success.
How to prepare for a job interview at ECW Search
✨Understand the Company
Before your interview, take some time to research the automotive brand. Familiarise yourself with their history, values, and recent developments. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Executive, your ability to handle queries and provide support is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. Highlight your customer-first mindset.
✨Demonstrate Organisational Skills
This role requires strong administrative and organisational skills. Be ready to discuss how you manage multiple tasks efficiently, especially in a fast-paced environment. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you faced challenges and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
