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- Tasks: Lead a dynamic contact centre team to drive B2B dealer sales and operational excellence.
- Company: Join a leading player in the UK automotive remarketing sector with over 30 years of innovation.
- Benefits: Enjoy a competitive salary, company car, and an industry-leading benefits package.
- Why this job: Make a real impact in the automotive industry while shaping customer journeys and enhancing team performance.
- Qualifications: Experience in contact centre leadership, automotive, or fleet sectors is essential; proven track record required.
- Other info: This role offers a chance to collaborate with top OEMs and drive significant growth.
The predicted salary is between 43200 - 72000 £ per year.
Our client is an established force within the UK automotive remarketing space, playing a crucial role in connecting OEMs, fleet operators and dealers through technology-enabled services.
With over 30 years of consistent growth and innovation, their reputation for operational excellence and values-driven leadership has led to high employee engagement and long-term team loyalty.
This is a pivotal leadership role overseeing the performance and development of a 30-strong contact centre team responsible for driving B2B dealer sales and operational delivery. Sitting within the senior leadership group, this individual will spearhead growth in dealer channel sales, customer satisfaction, and operational scale – ensuring vehicles are resold quickly, efficiently and at optimal value through a national dealer network.
You will shape the customer journey, enhance internal performance frameworks and act as the voice of the dealer customer – partnering with OEMs, finance providers, and dealer groups to drive excellence and growth in one of the UK’s most influential remarketing environments.
- Lead, coach and develop a high-performing contact centre team focused on dealer sales and vehicle remarketing success.
- Define and deliver a scalable dealer management strategy that supports rapid volume growth.
- Ensure strong dealer experience and satisfaction (CSI), with KPIs aligned to retention and sales performance.
- Collaborate cross-functionally with Marketing, Customer Support, and Technology teams to enhance dealer journeys.
- Manage budgets, commercial performance, and operational efficiency across the department.
- Act as a key partner for OEMs and dealer groups in streamlining dealer onboarding and performance.
We’re seeking a senior contact centre or sales operations leader with deep experience in the automotive, remarketing or fleet sector – ideally with hands-on knowledge of dealer networks and B2B commercial environments.
- Proven leadership of large contact centre or sales operations teams (20+ FTE).
- A track record of delivering revenue growth, service improvement and team performance.
- A data-driven mindset and ability to translate insight into scalable action.
- Gravitas, commercial acumen, and the ability to engage senior stakeholders internally and externally.
If you’re ready to lead the evolution of a high-impact sales operation and play a central role in an organisation making a real difference across the automotive industry, then please apply via LinkedIn.
Contact Detail:
ECW Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Sales Team Manager
✨Tip Number 1
Familiarise yourself with the automotive remarketing industry. Understanding the key players, trends, and challenges will help you speak confidently about how you can contribute to the company's growth and success.
✨Tip Number 2
Network with professionals in the automotive and contact centre sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could set you apart during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing large teams. Be ready to share specific examples of how you've driven performance and improved customer satisfaction in previous roles.
✨Tip Number 4
Research the company’s values and culture. Tailor your conversations to reflect how your personal values align with theirs, demonstrating that you’re not just a fit for the role but also for the team.
We think you need these skills to ace Contact Centre Sales Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centre management, sales operations, and the automotive sector. Use specific examples that demonstrate your leadership skills and achievements in driving revenue growth and team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of dealer networks. Emphasise your ability to enhance customer journeys and collaborate with cross-functional teams, as these are key aspects of the role.
Highlight Leadership Experience: In your application, focus on your proven track record of leading large teams. Provide concrete examples of how you have developed high-performing teams and improved service delivery in previous roles.
Showcase Data-Driven Mindset: Demonstrate your ability to use data to drive decisions. Include examples of how you've translated insights into actionable strategies that led to improved performance and customer satisfaction in past positions.
How to prepare for a job interview at ECW Search
✨Showcase Your Leadership Skills
As a Contact Centre Sales Team Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed large teams in the past, focusing on your coaching techniques and how you’ve driven performance improvements.
✨Understand the Automotive Industry
Familiarise yourself with the automotive remarketing space and the specific challenges it faces. Being able to discuss current trends, dealer networks, and B2B sales strategies will show that you're not just qualified but genuinely interested in the sector.
✨Prepare for Data-Driven Discussions
Since a data-driven mindset is crucial for this role, be ready to discuss how you've used data to inform decisions in previous positions. Bring examples of KPIs you've set and how you've translated insights into actionable strategies that led to revenue growth.
✨Engage with Stakeholders
This role requires collaboration with various stakeholders, including OEMs and finance providers. Prepare to discuss your experience in managing relationships and how you've successfully engaged senior stakeholders to drive business objectives.
