Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead commercial operations and drive growth for a global consumer brand.
- Company: Join a renowned brand at the intersection of toys, entertainment, and licensing.
- Benefits: Competitive salary with full corporate benefits and hybrid working.
- Other info: High visibility role with opportunities for transformation and operational excellence.
- Why this job: Shape and scale the commercial engine of a high-growth international business.
- Qualifications: Senior leadership experience in Sales or Customer Operations, preferably in FMCG or retail.
The predicted salary is between 110000 - 140000 £ per year.
Salary - c.£110,000 - £140,000
Full corporate benefits package
We’re partnering with a globally recognised consumer brand operating at the intersection of toys, entertainment and licensing, a business with huge cultural relevance and ambitious growth plans across EMEA. They are now looking for a Senior Director of Sales Operations to take full ownership of the commercial engine behind that growth.
The Opportunity
This is a high-impact leadership role, reporting directly into the EMEA leadership team, responsible for shaping and delivering end-to-end commercial operations across the region. You’ll sit at the heart of the business, connecting Sales, Finance, Supply Chain and Customer teams & ensuring the organisation is set up to scale efficiently, profitably and with precision.
What You’ll Own
- Leadership of the full Order-to-Cash lifecycle, driving accuracy, efficiency and cash flow improvement
- Ownership of customer operations, compliance and onboarding across EMEA
- Development of commercial analytics, forecasting and performance insight to support decision-making
- Oversight of flow planning, pricing governance and stock allocation strategy
- Driving operational excellence across customer service, fulfilment and execution
- Leading training, capability building and continuous improvement initiatives
- Managing and developing a high-performing, multi-functional team
- Acting as a key partner to Sales in supporting strategic accounts and revenue delivery
Why This Role is Different
- True ownership of the commercial operating model across a global region
- A role that blends strategy, transformation and hands-on execution
- Opportunity to simplify complexity and build scalable infrastructure
- High visibility and influence across senior leadership teams
- A business where pace, creativity and commerciality genuinely intersect
About You
You’re a commercially minded operator who understands that growth doesn’t happen without strong foundations. You’ll likely bring:
- Senior leadership experience across Sales Operations / Customer Operations in FMCG, consumer or retail-led environments
- Deep understanding of Order-to-Cash, compliance, and commercial analytics
- Experience operating in international, matrix organisations
- A track record of driving transformation and improving operational performance
- The ability to influence at senior level and lead through complexity
- Comfort balancing strategic thinking with executional delivery
The Bigger Picture
This is a role for someone who wants to go beyond optimisation and instead build, shape and scale the engine of a high-growth international business. If you’ve been looking for a position where you can combine commercial impact with operational leadership at scale, this is one worth exploring.
For a confidential discussion reach out to me on the details below or simply apply to the ad: lyle.edwards@ecwsearch.com | 07791 802504
Senior Director Commercial Operations - EMEA in City of London employer: ECW Search
Contact Detail:
ECW Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director Commercial Operations - EMEA in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Director role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their commercial operations, recent news, and how they fit into the EMEA market. This will help you speak their language and show you’re genuinely interested in their growth.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with their needs. Focus on your leadership skills and how you've driven transformation in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Senior Director Commercial Operations - EMEA in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Director in Commercial Operations. Highlight your leadership experience and any relevant achievements in sales operations or customer operations that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this high-impact role. Share specific examples of how you've driven transformation and improved operational performance in previous roles.
Showcase Your Strategic Thinking: In your application, don’t just list your skills—show us how you’ve used them strategically. Discuss how you've balanced strategic thinking with executional delivery in past positions, especially in complex environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity to shape and scale our commercial operations.
How to prepare for a job interview at ECW Search
✨Know Your Numbers
As a Senior Director in Commercial Operations, you'll need to demonstrate your understanding of key metrics. Brush up on your knowledge of the Order-to-Cash lifecycle and be ready to discuss how you've improved cash flow or operational efficiency in previous roles.
✨Showcase Leadership Experience
This role requires strong leadership skills. Prepare examples of how you've led multi-functional teams and driven transformation in past positions. Highlight specific initiatives where your leadership made a tangible impact on performance.
✨Understand the Business Landscape
Familiarise yourself with the consumer brand's market position and growth plans across EMEA. Be prepared to discuss how you can contribute to their ambitious goals and simplify complexities within their operations.
✨Prepare for Strategic Conversations
Expect to engage in discussions about strategy and execution. Think about how you can balance high-level strategic thinking with practical execution. Prepare to share insights on how you've influenced senior leadership in previous roles.