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- Tasks: Provide expert remote support to garages, diagnosing complex vehicle faults.
- Company: Join a leading automotive technical support team with a passion for problem-solving.
- Benefits: 32 days holiday, free meals, gym access, and career progression opportunities.
- Why this job: Make a real impact by helping trade professionals solve technical challenges.
- Qualifications: 5+ years in the automotive industry with strong diagnostic skills.
- Other info: Enjoy a dynamic work environment with continuous training and team-building events.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day.
We’re looking for a Master Diagnostic Support Technician to provide expert-level remote assistance to trade garages and mechanics across the UK.
About the Role
Based conveniently between Nottingham and Derby, right next to the scenic Shipley Country Park, you’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions. This is a phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently.
Key Responsibilities
- Provide professional remote technical support to trade garages and workshop technicians.
- Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.
- Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.
- Collaborate with internal technical departments to resolve customer issues efficiently.
- Maintain accurate records of support cases and technical findings.
- Deliver clear, confident, and professional communication to customers.
What We’re Looking For
- 5+ years of experience in the automotive industry, ideally as a: Master Technician / Diagnostic Technician, Technical Support Specialist / Technical Helpline Advisor, Field Technical Expert or Warranty Diagnostics Professional.
- Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.
- Strong analytical and communication skills with a customer-first mindset.
- Comfortable working in a phone-based, team-oriented technical environment.
- A passion for helping others solve technical challenges.
What We Offer
- Full training on our products and systems, with continuous development opportunities.
- 32 days holiday per year (including bank holidays).
- Free uniform and PPE.
- Free takeaway meal every Friday (“Fat Friday”).
- Access to a fully equipped company gym.
- Birthday gifts, team-building events, and a fully funded Christmas party.
- Excellent long-term career progression within a growing technical support division.
If you’re a diagnostics expert who enjoys problem-solving, technical collaboration, and helping trade professionals get to the root of vehicle faults, this is the perfect next step in your career.
Master Diagnostic Support Technician employer: ECU Testing
Contact Detail:
ECU Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master Diagnostic Support Technician
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role is all about remote support, make sure you're comfortable communicating complex technical issues clearly over the phone. Consider doing mock calls with friends or colleagues to sharpen your skills.
✨Tip Number 3
Show off your expertise! When you get the chance to chat with potential employers, be ready to discuss specific diagnostic challenges you've tackled in the past. This will demonstrate your problem-solving abilities and technical knowledge.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Master Diagnostic Support Technician
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years in the automotive industry. We want to see your journey, so share specific roles and responsibilities that showcase your diagnostic skills and technical support experience.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the key responsibilities and skills mentioned in the job description. We love seeing how you can fit into our team and contribute to solving complex automotive faults.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate professionalism, but we also want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at ECU Testing
✨Know Your Diagnostics Inside Out
Make sure you brush up on your automotive diagnostics knowledge before the interview. Be prepared to discuss specific fault codes, ECU systems, and your approach to diagnosing complex issues. This will show that you’re not just experienced but also passionate about the technical side of the role.
✨Practice Clear Communication
Since this is a phone-based role, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would guide a mechanic through a diagnostic process. Clear, confident communication is key, so consider doing mock interviews with friends or colleagues.
✨Show Your Customer-First Mindset
Think of examples from your past experience where you went above and beyond for a customer. Highlighting your customer-first mindset will resonate well, as the role involves providing professional support to trade garages. Be ready to share stories that showcase your problem-solving skills and dedication to helping others.
✨Familiarise Yourself with the Company Culture
Take some time to research the company and its values. Understanding their focus on teamwork and continuous development will help you align your answers with what they’re looking for. Mentioning specific aspects of their culture during the interview can demonstrate your genuine interest in joining their team.
