At a Glance
- Tasks: Assist customers with automotive advice and manage inquiries through calls and live chat.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful countryside.
- Benefits: Enjoy 32 days holiday, full training, and ongoing career development.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Make a difference by helping customers find the right automotive solutions.
- Qualifications: Experience in the automotive industry and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Customer Sales Advisor – Automotive Industry Do you have a solid background in the automotive industry and enjoy helping others with technical advice?
We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor.
Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.
About us We're based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.
What we're looking for We require candidates with: Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
A strong understanding of vehicle components, systems, and fault symptoms.
Proven ability to communicate technical information clearly to customers.
Experience in customer-facing or telephone-based roles preferred.
What you'll be doing Handling inbound and outbound calls with customers and trade partners.
Advising customers on suitable parts, services, and solutions.
Identifying opportunities to upsell products and services.
Managing live chat and online enquiries.
Creating invoices, proformas, credit notes, and courier labels.
Maintaining accurate customer and order records.
Acting as the link between customers and our internal technical teams to resolve issues quickly.
What we offer Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd. 32 days holiday per year (including
Customer Sales Advisor in London employer: ECU Testing
Join a dynamic team as a Stock Control Administrator in our fast-paced automotive remanufacturing workshop, where your contributions directly impact our operational efficiency. We offer competitive salaries, a supportive work culture that values teamwork and innovation, and ample opportunities for professional growth within the industry. Located in a vibrant area, our company prioritises employee well-being and development, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ECU Testing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ECU Testing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ECU Testing:Your cover letter is your chance to shine! Tell us why you want to work at ECU Testing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ECU Testing!
How to prepare for a job interview at ECU Testing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
