At a Glance
- Tasks: Assist customers with car issues and upsell products through calls and live chat.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Other info: Participate in team-building events and enjoy birthday gifts and a festive Christmas party.
- Why this job: Combine your passion for cars with customer service in a fun, supportive environment.
- Qualifications: Fluent Italian speaker with call centre experience and strong multitasking skills.
The predicted salary is between 25000 - 30000 € per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
The successful Call Handler will:
- Have extensive experience within a call centre.
- Be fluent in Italian.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast-paced environment and be capable of multitasking.
- Must have an excellent customer service background.
In return, the successful candidates will receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named 'FAT FRIDAY' by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in-house career development opportunities.
If you are interested in this role, please apply online today.
Italian-Speaking Car Tech Support & Sales Advisor employer: ECU Testing
ECU Testing Ltd is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where team members can thrive. Located near the picturesque Shipley Country Park, employees enjoy a range of benefits including 32 days of holiday, ongoing training, and unique perks like 'FAT FRIDAY' meals and a fully equipped gym, making it an ideal place for those seeking a rewarding career in car tech support and sales.
StudySmarter Expert Advice🤫
We think this is how you could land Italian-Speaking Car Tech Support & Sales Advisor
✨Tip Number 1
Get to know the company! Research ECU Testing and understand their values, products, and services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your Italian! Since this role requires fluency, brush up on your language skills, especially technical terms related to cars. It’ll give you an edge when communicating with customers.
✨Tip Number 3
Prepare for common call centre scenarios. Think about how you would handle difficult customers or upselling opportunities. Role-playing these situations can boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at ECU Testing.
We think you need these skills to ace Italian-Speaking Car Tech Support & Sales Advisor
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars shine through! Mention any relevant experience or hobbies that showcase your technical knowledge and enthusiasm for the automotive world.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your call centre experience, customer service skills, and fluency in Italian. We want to see how you fit perfectly into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ECU Testing
✨Know Your Cars
Brush up on your technical knowledge about cars before the interview. Be ready to discuss common car troubles and solutions, as well as any specific products or services the company offers. This will show your passion for the role and help you connect with the interviewer.
✨Practice Your Italian
Since fluency in Italian is a must, practice speaking it in a professional context. You might be asked to handle a mock call in Italian, so get comfortable discussing car issues and sales in the language. This will demonstrate your capability and confidence.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you resolved issues or upsold products successfully. This will highlight your ability to handle calls effectively and maintain customer satisfaction.
✨Familiarise Yourself with the Company Culture
Research ECU Testing Ltd. and understand their values and work environment. Mentioning their 'FAT FRIDAY' tradition or team-building events during the interview can show that you’re genuinely interested in being part of their team and culture.
