At a Glance
- Tasks: Help customers with technical advice and solutions in the automotive industry.
- Company: Join a dynamic team at ECU Testing Ltd, near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, monthly bonuses, free meals, and gym access.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Combine your automotive knowledge with customer service for a rewarding career.
- Qualifications: Experience in automotive parts sales or workshop roles is essential.
The predicted salary is between 25000 - 30000 £ per year.
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor. Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.
About us
We're based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.
What we're looking for
- Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
- A strong understanding of vehicle components, systems, and fault symptoms.
- Proven ability to communicate technical information clearly to customers.
- Experience in customer-facing or telephone-based roles preferred.
What you'll be doing
- Handling inbound and outbound calls with customers and trade partners.
- Advising customers on suitable parts, services, and solutions.
- Identifying opportunities to upsell products and services.
- Managing live chat and online enquiries.
- Creating invoices, proformas, credit notes, and courier labels.
- Maintaining accurate customer and order records.
- Acting as the link between customers and our internal technical teams to resolve issues quickly.
What we offer
- Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd.
- 32 days holiday per year (including bank holidays).
- Monthly sales bonus.
- Free work uniform and PPE.
- Free takeaway meal every Friday (“Fat Friday”).
- Access to a fully equipped company gym.
- Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
- Excellent in-house career progression opportunities.
If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we'd love to hear from you. Apply online today.
Customer Sales Advisor May 2026 in Ilkeston employer: ECU Testing
At ECU Testing Ltd, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Located conveniently between Nottingham and Derby, our team enjoys the beautiful surroundings of Shipley Country Park, perfect for breaks and outdoor activities. With comprehensive training, generous holiday allowances, and unique perks like 'Fat Friday' meals and a fully equipped gym, we are dedicated to fostering a rewarding environment for our Customer Sales Advisors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor May 2026 in Ilkeston
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Customer Sales Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to showcase your automotive knowledge and how it can help customers. Keep it clear and engaging – remember, you want to make a lasting impression!
✨Tip Number 3
Don’t shy away from online platforms! Join forums or groups related to the automotive industry where you can share your expertise and connect with others. This can lead to job opportunities and valuable insights into the market.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Make sure to highlight your customer-facing experience and technical skills when you apply!
We think you need these skills to ace Customer Sales Advisor May 2026 in Ilkeston
Some tips for your application 🫡
Show Off Your Automotive Knowledge:Make sure to highlight your experience in the automotive industry. Whether it's parts sales or workshop experience, we want to see how your background can help us provide the best solutions for our customers.
Communicate Clearly:Since you'll be advising customers on technical matters, it's crucial to demonstrate your ability to communicate complex information simply. Use clear language in your application to show us you can break down technical jargon.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at ECU Testing
✨Know Your Stuff
Brush up on your knowledge of vehicle components and systems. Be ready to discuss common fault symptoms and how you would explain these to customers. This will show that you’re not just familiar with the automotive industry, but that you can communicate technical information clearly.
✨Practice Your Customer Interaction Skills
Since this role involves a lot of customer interaction, practice how you would handle different scenarios. Think about how you would upsell products or services and how to manage live chat inquiries. Role-playing with a friend can help you feel more confident.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Knowing about their location, team culture, and what they offer (like the gym and 'Fat Friday') can help you connect during the interview. It shows you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training process, career progression opportunities, or even the team dynamics. It demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.
