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- Tasks: Handle calls and live chats, advising customers on car parts and services.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and career development.
- Other info: Full training provided, plus exciting team-building events and birthday gifts.
- Why this job: Combine your passion for cars with customer service in a fun, fast-paced environment.
- Qualifications: Fluent Italian speaker with call centre experience and excellent multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
The successful Call Handler will:
- Have extensive experience within a call centre.
- Be fluent in Italian.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast-paced environment and be capable of multitasking.
- Must have an excellent customer service background.
In return, the successful candidates will receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named ‘FAT FRIDAY' by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in-house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler - Italian speaking in Ilkeston employer: ECU Testing
Contact Detail:
ECU Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Italian speaking in Ilkeston
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of talking, try role-playing with a friend or family member. This will help you feel more confident when handling calls and chatting with customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at ECU Testing!
We think you need these skills to ace Call Handler - Italian speaking in Ilkeston
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as this will show us that you're genuinely interested in the role.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service background. We want to see how you've successfully handled calls and provided support in the past, so share specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at ECU Testing
✨Know Your Stuff
Brush up on your technical knowledge about cars. Since the role involves advising customers on car troubles, being able to talk confidently about common issues and solutions will impress the interviewers.
✨Practice Your Italian
As a fluent Italian speaker, you’ll need to demonstrate your language skills during the interview. Consider practising common customer service scenarios in Italian to show your fluency and ability to communicate effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you handled difficult calls or turned a negative experience into a positive one.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This could involve handling a mock call or live chat. Stay calm, think on your feet, and remember to showcase your multitasking abilities while providing accurate information.