At a Glance
- Tasks: Assist customers with car issues and upsell products through calls and live chat.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Other info: Great career growth opportunities and exciting team-building events await you!
- Why this job: Combine your passion for cars with customer service in a fun, supportive environment.
- Qualifications: Fluent Italian speaker with call centre experience and strong multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the region's finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
The successful Call Handler will:
- Have extensive experience within a call centre.
- Be fluent in Italian.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast-paced environment and be capable of multitasking.
- Must have an excellent customer service background.
In return, the successful candidates will receive:
- Full on-the-job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named 'FAT FRIDAY' by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in-house career development opportunities.
If you are interested in this role, please apply online today.
Italian-Speaking Car Tech Support & Sales Advisor in Heanor employer: ECU Testing
ECU Testing Ltd is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where team members can thrive. Located near the picturesque Shipley Country Park, employees enjoy a range of benefits including 32 days of holiday, free meals on Fridays, and access to a fully equipped gym, all while receiving continuous training and development opportunities to advance their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Italian-Speaking Car Tech Support & Sales Advisor in Heanor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ECU Testing Ltd. Understand their values, culture, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Italian! Since this role requires fluency in Italian, brush up on your language skills. Try role-playing common customer service scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss your experience with call centre software and any technical knowledge you have about cars. Highlighting your ability to multitask and handle pressure will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at ECU Testing Ltd. Don’t miss out on this opportunity!
We think you need these skills to ace Italian-Speaking Car Tech Support & Sales Advisor in Heanor
Some tips for your application 🫡
Show Your Passion for Cars:When writing your application, let your love for cars shine through! Share any relevant experiences or stories that highlight your technical knowledge and enthusiasm for the automotive world. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their car troubles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your call centre experience, customer service skills, and fluency in Italian. We appreciate when applicants take the time to align their skills with what we’re looking for, so don’t be shy about showcasing how you fit the bill!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We’re busy folks, and a well-structured application helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our company culture there. So, what are you waiting for? Get your application in!
How to prepare for a job interview at ECU Testing
✨Know Your Cars
Brush up on your technical knowledge about cars before the interview. Be ready to discuss common car issues and solutions, as well as any specific products or services the company offers. This will show your passion for the role and help you connect with the interviewer.
✨Practice Your Italian
Since fluency in Italian is a must, practice speaking it in a professional context. You might be asked to handle a mock call in Italian, so get comfortable discussing car-related topics in the language. This will demonstrate your communication skills and confidence.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you resolved issues or upsold products successfully. This will highlight your ability to handle calls effectively and meet customer needs.
✨Familiarise Yourself with the Company Culture
Research ECU Testing Ltd and understand their values and work environment. Mentioning their team-building activities or 'FAT FRIDAY' during the interview can show that you’re genuinely interested in being part of their team and that you fit into their culture.
