At a Glance
- Tasks: Help customers with technical advice and solutions in the automotive industry.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, monthly bonuses, free meals, and access to a gym.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Combine your automotive knowledge with customer service for a rewarding career.
- Qualifications: Experience in automotive parts sales or workshop roles is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Do you have a solid background in the automotive industry and enjoy helping others with technical advice? We have an exciting opportunity for an experienced automotive professional to join our team as a Customer Sales Advisor.
Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.
About us
We’re based conveniently between Nottingham and Derby, right by the entrance to Shipley Country Park – 700 acres of stunning countryside that our team enjoys for walking, biking, and a relaxed café lunch break.
What we’re looking for
- Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
- A strong understanding of vehicle components, systems, and fault symptoms.
- Proven ability to communicate technical information clearly to customers.
- Experience in customer-facing or telephone-based roles preferred.
What you’ll be doing
- Handling inbound and outbound calls with customers and trade partners.
- Advising customers on suitable parts, services, and solutions.
- Identifying opportunities to upsell products and services.
- Managing live chat and online enquiries.
- Creating invoices, proformas, credit notes, and courier labels.
- Maintaining accurate customer and order records.
- Acting as the link between customers and our internal technical teams to resolve issues quickly.
What we offer
- Full on-the-job training, with continuous development throughout your career at ECU Testing Ltd.
- 32 days holiday per year (including bank holidays).
- Monthly sales bonus.
- Free work uniform and PPE.
- Free takeaway meal every Friday (“Fat Friday”).
- Access to a fully equipped company gym.
- Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
- Excellent in-house career progression opportunities.
If you are an automotive professional and want to bring your technical expertise into a rewarding customer-focused role, we’d love to hear from you. Apply online today.
Customer Sales Advisor May 2026 in Heanor employer: ECU Testing
At ECU Testing Ltd, we pride ourselves on being an exceptional employer in the automotive industry, offering a vibrant work culture that values teamwork and personal growth. Located conveniently between Nottingham and Derby, our team enjoys access to beautiful countryside for leisure activities, alongside generous benefits such as 32 days of holiday, monthly bonuses, and opportunities for career advancement. Join us to leverage your automotive expertise in a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor May 2026 in Heanor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your automotive experience makes you the perfect fit for the Customer Sales Advisor role. Keep it concise and focus on how you can help their customers get the right solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Advisor May 2026 in Heanor
Some tips for your application 🫡
Show Off Your Automotive Knowledge:Make sure to highlight your experience in the automotive industry. Whether it's parts sales or workshop experience, we want to see how your background can help us provide top-notch service to our customers.
Communicate Clearly:Since you'll be advising customers on technical issues, it's crucial to demonstrate your ability to communicate complex information simply. Use clear language in your application to show us you can break down technical jargon for our customers.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Advisor role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECU Testing
✨Know Your Stuff
Brush up on your knowledge of vehicle components and systems. Be ready to discuss common fault symptoms and how you would advise customers on suitable parts and services. This will show that you’re not just a people person, but also a technical whiz!
✨Practice Your Communication Skills
Since the role involves communicating technical information clearly, practice explaining complex concepts in simple terms. You could even role-play with a friend or family member to get comfortable with this. The clearer you are, the more confident you'll appear!
✨Showcase Your Customer Service Experience
Think of specific examples from your past roles where you’ve successfully helped customers. Whether it’s resolving an issue or upselling a product, having these stories ready will demonstrate your customer-facing skills and ability to handle calls effectively.
✨Be Ready for Live Scenarios
Prepare for potential live chat or phone scenarios during the interview. They might ask you how you would handle a tricky customer query. Practising these scenarios can help you think on your feet and show that you can manage real-time interactions smoothly.
