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- Tasks: Handle calls and live chats, upsell products, and assist customers with car troubles.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Other info: Celebrate birthdays, enjoy team-building days, and grow your career with us!
- Why this job: Combine your love for cars with customer service in a fun, fast-paced environment.
- Qualifications: Fluent in Italian, call centre experience, and excellent multitasking skills.
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
The successful Call Handler will:
- Have extensive experience within a call centre.
- Be fluent Italian speaking.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast-paced environment and be capable of multitasking.
- Must have excellent customer service background.
In return, the successful candidates will receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in-house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler - Italian speaking in Heanor employer: ECU Testing
Contact Detail:
ECU Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Italian speaking in Heanor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ECU Testing. Understand their values, culture, and what they do. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in call handling and how it relates to the role. Think about specific examples where you've excelled in customer service or upselling – this is your chance to shine!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Italian, be prepared to demonstrate your language abilities during the interview. Maybe even throw in some technical car terms to impress them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Call Handler - Italian speaking in Heanor
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as this will resonate with us and show that you're the right fit for the role.
Highlight Your Customer Service Skills: We want to see how you handle customer interactions. Share specific examples of how you've provided excellent service in the past, especially in a call centre environment. This will help us understand your approach to customer care.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECU Testing
✨Know Your Stuff
Brush up on your technical knowledge about cars. Be ready to discuss common car troubles and how you would advise customers. This will show that you're not just a great communicator, but also knowledgeable in the field.
✨Practice Your Italian
Since fluency in Italian is key, practice speaking it in a professional context. You might be asked to handle a mock call in Italian, so being comfortable with technical terms will give you an edge.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills.
✨Get Familiar with the Company Culture
Research ECU Testing Ltd and their values. Understanding their work environment and what they offer, like the 'FAT FRIDAY' meals and team-building days, can help you connect with the interviewers and show that you’re genuinely interested in being part of their team.