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- Tasks: Handle calls and live chats, advising customers on car parts and services.
- Company: Join a dynamic team at ECU Testing Ltd, located near beautiful Shipley Country Park.
- Benefits: Enjoy 32 days holiday, free meals, gym access, and ongoing training.
- Why this job: Combine your passion for cars with customer service in a fun, fast-paced environment.
- Qualifications: Fluent Italian speaker with call centre experience and strong multitasking skills.
- Other info: Great career growth opportunities and exciting team-building events await you!
The predicted salary is between 25000 - 30000 £ per year.
Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
You will be required to perform the following tasks:
- To ensure the efficient handling of inbound and outbound calls in a timely manner.
- To identify opportunities to upsell products and services for successful sales opportunities.
- Handle live chat online enquiries.
- To ensure accurate information is provided over the phone and in person where necessary.
- To update customer records and internal database as and when required.
- To create invoices, proformas and credit notes.
- To create outbound and inbound courier labels.
- Communicate effectively with internal technical departments.
- Be an effective go-between for customers and internal technical staff.
The successful Call Handler will:
- Have extensive experience within a call centre.
- Be fluent in Italian.
- Be computer literate.
- Be able to work calmly under pressure.
- Be comfortable working in a fast-paced environment and be capable of multitasking.
- Must have an excellent customer service background.
In return, the successful candidates will receive:
- Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
- 32 days holiday per year, inclusive of bank holidays.
- Free work uniform and PPE.
- Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff.
- Access to a fully equipped company gym.
- Birthday gifts.
- Christmas party, fully paid for by the Managing Director.
- Annual team building days.
- Excellent in-house career development opportunities.
If you are interested in this role, please apply online today.
Call Handler (Italian speaker) in Heanor employer: ECU Testing
Contact Detail:
ECU Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler (Italian speaker) in Heanor
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls and live chats, try role-playing with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer issues or upsold products. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Handler (Italian speaker) in Heanor
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Mention any relevant experience or knowledge you have about vehicles, as this will resonate with us and show that you're the right fit for the role.
Highlight Your Customer Service Skills: We want to know how you've excelled in customer service before. Share specific examples of how you've handled calls or inquiries, especially in a fast-paced environment. This will help us see how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECU Testing
✨Know Your Stuff About Cars
Brush up on your technical knowledge about cars before the interview. Being able to discuss common car issues and solutions will show that you're not just a great communicator but also knowledgeable in the field, which is crucial for a Call Handler.
✨Practice Your Italian
Since fluency in Italian is a must, practice speaking it in a professional context. You could role-play common customer scenarios with a friend or even record yourself to improve your fluency and confidence in handling calls.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to handle pressure and multitask effectively.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their products and services will help you answer questions more effectively and show that you're genuinely interested in being part of their team.